Uline Hiring for Enterprise Operations Manager Job at Pleasant Prairie, WI Full Time

Enterprise Operations Manager
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment where you’ll design, develop and deliver custom solutions to big challenges. And you’ll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

• Provide leadership and management of ITIL compliant enterprise IT operational group for successful resolution of IT issues across multiple IT infrastructure, security, applications and reporting technologies.

• Manage enterprise operational activities by maintaining service level objectives, optimizing operational activities and driving visibility into IT operations through trending and metrics.

• Ensure issues are quickly identified, logged, triaged and resolved to maintain high availability of critical services and business applications.

• Collaborate with multiple IT teams to create technical documentation, knowledge transfer plan and operational readiness for new technologies.

• Manage end-to-end incident management for content, proper routing, escalation, problem detection, resolution and continuous service improvement.

• Participate in IT major incident, change, problem management and disaster recovery processes.

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science or related field.

• 8+ years experience managing enterprise IT operations supporting multiple technology platforms in a complex data center environment.

• Strong incident, change, problem and knowledge management skills.

• Experience in utilizing ITIL compliant IT Operations tools, including ServiceNow.

• ITIL Certification preferred.

• Strong team player with excellent collaboration and problem-solving skills.

• Must be flexible, adapt to changing priorities with good organization and time management skills.

Benefits

• Complete insurance coverage includes medical, dental, vision and more.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it’s time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!