United Airlines Hiring for Director – Cargo Performance Americas Job at Newark, NJ Full Time

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

The Director Cargo performance provides leadership for establishing the strategic direction and adherence to revenue and operational performance for the Cargo Americas organization. Responsible for direct leadership and development of the Revenue Management team and associated systems, ensuring people and systems are deployed and used efficiently and consistently. Continually evaluates existing and generates new operational performance metrics to ensure the correct metrics are being applied to meet customer needs and drive desired service partner behaviors.

Revenue Management

• Use Cargo Revenue Management system, tools and personnel to forecast demand, both short term and medium term, to set allocations and determine appropriate mix of customers and freight products to sell by flight
• Leverage decision support systems to forecast capacity/supply and match with forecasted demand to optimize cargo revenue and contribution opportunities
• Work closely with sales and operations to make sure revenue management techniques align with sales and operational needs
• Facilitate three-legged stool discussions with sales, operations and revenue management to align all three groups
• Work closely with aircraft scheduling to provide accurate revenue data for routing decisions

Pricing

• Provide leadership in development and implementation of strategic pricing models and strategies to support achievement of Cargo Americas revenue and contribution goals
• Work with the Cargo Sales team to implement pricing contracts with customers in a systematic, timely fashion
• Develop and lead processes for maintaining pricing contracts in system for rating and billing
• Coordinate with both Cargo Revenue Management and Cargo Sales to initiate spot pricing and special commodity rate pricing when appropriate
• Develop and maintain relationship with Cargo Accounting to facilitate exchange of information as it relates to customer billing accuracy and dispute resolution

Operational Metric Performance and Development

• Lead/facilitate with the Americas/Global cargo operations leadership the continued review and development of operational metrics, with a focus on customer experience/needs
• Monitor performance to established operational metrics, highlighting areas of improvement and assisting operational leaders in development of action plans for service partners and process improvements
• Lead monthly or quarterly, depending on size, performance reviews with service partner senior leadership, addressing strategic objectives and recurring service issues

Team Leadership and Development

• Provides regular direction and coaching and conducts performance reviews to develop/enhance team members skills and effectiveness
• Oversees/manages compensation decisions and career development plans
• Participate in sales training sessions providing guidance on revenue management and pricing strategies

This position requires 25% – 30% travel and is hybrid with some time spent in the office. This role can be based at any of our hub locations: WHQ- downtown Chicago headquarters, (ORD)- Chicago O’Hare, (LAX)- Los Angeles, CA, (EWR)- Newark, NJ, (IAH)- Houston, TX, (IAD)- Washington, Dulles or (DEN)- Denver, Colorado.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree
• 5+ years of cargo/airline or related logistics experience
• 3-5 years’ experience leading others
• Ability to build/motivate a high performing team
• Excellent analytical and communication skills
• Ability to effectively establish business priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree
• 12 + years of related experience
• Revenue Management, Sales, Finance, or Operations experience
• Experience partnering and influencing internal and external customers

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.