United Airlines Inc Hiring for Recruiting Representative at Washington, VA Full Time

Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

The Recruiting Representative supports and collaborates in a variety of administrative, recruiting and project tasks within the Talent Acquisition team. This individual may be assigned to support corporate and/or frontline recruiting teams and divisions.

Executive/Corporate Support:

• Supports sourcing and selection processing activities, including:
• Collecting, entering and maintaining new hire data
• Scheduling pre-placement testing/assessment dates and interviews

Operational Support:

• Maintains top quality service and builds relationships with internal and external business partners/candidates through stellar customer service and excellent verbal and written communication skills
• Supports recruiting team with position requests, processing of requisitions and candidates through application and clearance process; takes initiative to resolve problems and continuously improve staffing processes
• Maintains data integrity in all work processes to ensure compliance with federal and state regulations; and ensures confidentiality and security of employee/candidate data and records
• Assists Frontline hiring events to ensure workflow and processing provides overall positive candidate and business partner experience with interviews and clearance stages (Frontline hiring teams only)
• Supports onboarding transaction processing activities, including, but not limited to:
• Processing offers for frontline and M&A hires
• Oversees full clearance cycle to hire; creates employee profiles in HR System
• Partners with recruiter and hiring manager to provide Day One instructions and guidelines to new hires
• Hiring Event Planning (Frontline only)
• Vendor support
• Event planning and execution
• Candidate processing
• Initial candidate screening, including sourcing and resume review based on requisition prerequisites
• Provides superior customer service to all employees by promptly responding to employee inquiries
• Achieves performance measures and adheres to established customer service standards
• Escalates non-routine matters to appropriate individuals
• Team lead liaison supporting recruiters, vendors and/or clients
• Adheres to established processes, procedures, and systems
• Interprets standard, administrative procedures and practices
• Maintains records relating to employee/customer inquiries
• Take initiatives to resolve problems and continuously improve processes
• Maintains data integrity in all work processes to ensure compliance with federal and state regulations
• Ensures confidentiality and security of applicant data
• Project work as needed

Required

• High School diploma/GED or equivalent
• 2+ or more years of customer service, data entry, call center or related administrative experience
• 1+ year or more staffing experience
• Understanding of staffing, recruiting and operations practices, programs and plans
• Demonstrated good judgment, confidentiality and adaptability
• Exceptional verbal and written communication skills with a strong emphasis on customer service
• Demonstrated experience working in a fast-paced, highly team-oriented environment
• Excellent time management, follow-through and organizational skills
• Ability to handle multiple priorities with a high degree of accuracy
• Intermediate to advanced computer skills in Word, Excel, Outlook, Internet Explorer and databases
• Demonstrated leadership ability to coach and counsel others on best practices and recruiting processes
• Ability to work on special projects, in addition to typical workload, with minimal supervision
• Reliable, punctual attendance is an essential function of the position

Preferred

• College degree preferred
• 5 or more years HR experience
• Process Management skills
• Experience using Taleo or other Applicant Tracking Systems
• Experience using HRIS platforms (i.e. PeopleSoft)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT