University of Chicago Hiring for Assistant Director of Housing Assignments at Chicago, IL Full Time

Department
CSL Housing and Residence Life: Occupancy and Housing Technology

About
the Department
The mission of Housing & Residence Life is to help develop and support inclusive communities that
engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and
support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life
program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong
sense of belonging, and rich opportunities for personal, cultural, social, and intellectual development. The leadership of residential
faculty and adult staff in fostering these experiences is key to the success of the mission.

Job
Summary
Reporting to the Senior Associate Director of Occupancy & Administration in Housing & Residence Life, the
Assistant Director of Housing Assignments has primary responsibility for the complex tasks associated with student housing assignments and
related billing. The Assistant Director serves in an on-call duty rotation to support other Housing & Residence Life staff with
after-hours emergencies. The typical work week is M-F with limited requirements for evening and weekend work. In addition, the Assistant
Director must adhere to Campus and Student Life core values, including, but not limited to student development, customer service,
collaboration, efficiency and effectiveness, credibility, responsiveness, quality, accountability, and mutual respect.

Responsibilities

• Collaborate with Senior Associate Director of Occupancy & Administration on undergraduate
  housing assignment processes, including first-year, returning and transfer students, and timeline for each.
• Develop and execute
  marketing and communication strategies to support housing assignment processes, including email, print, digital and social media, website,
  and in-person events.
• Coordinate room change, break housing and end-of-year move out processes for resident students through direct
  communication and indirect outreach with Housing & Residence Life staff.
• Responsible for on-campus housing billing, including
  coordination with Bursar’s Office to ensure billing information is received in a timely and accurate manner.
• Oversee the
  management, operation and use of StarRez housing management solution and student-facing portal with the Senior Associate Director of
  Occupancy & Administration and the Assistant Director of Housing Technology, including set-up of processes, provisioning/deprovisioning
  users, data management and integrity and reporting.
• Serve as member of a team responsible for training Housing & Residence Life
  staff on the use of StarRez to enable effective utilization of the system, access to information and response to inquiries.
• Serve
  as a point of contact for Housing & Residence Life for Persona & CBORD card access systems. Troubleshoot and resolve resident
  student and staff card access issues. Mitigate risk for University by regularly reviewing card access permissions, running access reports
  and adjusting access as needed.
• Generate quarterly occupancy statistics and other reports as needed to support housing assignment
  operations and needs of internal and external campus partners.
• In conjunction with the Senior Associate Director of Occupancy &
  Administration, regularly review housing assignment processes and procedures and propose opportunities for improvement to best support
  resident students and improve operational efficiency.
• Investigate and respond to inquiries, concerns and complaints from students,
  parents/guardians and campus partners in a manner that provides accurate information, resolves issues in accordance with department policies
  and procedures and provides rationale for decisions.
• Lead special projects (i.e. benchmarking, data collection, etc.) as needed and
  directed by Senior Associate Director of Occupancy & Administration.
• Develop and maintain positive relationships with Campus
  and Student Life, Dean of Students in the College, Department of Safety & Security, Admissions, Bursar’s Office, UChicago Dining,
  StarRez, Capstone On-Campus Management and other internal and external campus partners.
• Serve in after-hours, on-call duty rotation
  with Senior Associate Director of Occupancy & Administration, for providing information and support to other Housing & Residence
  Life staff during after-hours crisis and emergency situations.
• Responsible for training office staff on office procedures and
  compliance protocols. Coordinates special projects.
• Researches and analyzes data to create reports, and may create other reports
  for grants and contracts.
• Performs other related work as needed.

Minimum
Qualifications 
Education:
Minimum requirements include a college or university degree in
related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years
of work experience in a related job discipline.

Preferred Qualifications
Education:

• Master’s degree in higher education administration, student affairs, college
  student development or college student personnel desirable.

Experience:

• Professional work
  experience in residential life, specifically related to housing assignments, operations or system management.
• Demonstrated
  experience working with StarRez, including StarRez Web, PortalX and complex report writing.

Preferred
Competencies

• Remain organized and productive in high demand periods.
• Manage multiple projects
  simultaneously.
• Remain calm and maintain a positive demeanor while interacting with individuals displaying intense emotions.
• Articulate policies and processes clearly and diplomatically.
• Respond promptly, directly, and effectively to internal and
  external inquiries and requests for service while managing competing demands.
• Communicate clearly and concisely, both orally and in
  writing.
• Exercise effective independent professional judgement, including maintaining confidentiality.
• Work productively
  with a diverse range of students, residential staff and faculty, and managers across the campus.
• Function in a 24-hour on-call
  environment and maintain productivity.
• Flexibility and the ability to adjust to unpredictable circumstances.
• A sense of
  humor.

Working Conditions

• The typical work week is M-F with limited requirements
  for evening and weekend work.

Application Documents

• Resume (required).
• Cover Letter (required).

When applying, the document(s) MUST be uploaded via the
My Experience page, in the section titled Application Documents of the application.