University of Connecticut Hiring for Financial Aid Officer – Client Services (Search #497403) at Storrs, CT Full Time

JOB SUMMARY

The Office of Student Financial Aid Services is seeking an organized, customer-oriented,
self-motivated Financial Aid Officer. The incumbent will communicate effectively with a diverse population of students, families, and campus
partners, providing financial aid counseling to walk-ins as well as via email and phone calls. Additional duties include serving as a
presenter for outreach events, assisting with all aspects of financial aid processing, and leading the coordination of several key
administrative areas including but not limited to client services, scholarships, and student employment.

DUTIES AND
RESPONSIBILITIES

• Responsible to assist with the interpretation of and compliance with Financial Aid regulations
  governing respective programs, formulation of policy guidelines and procedures, and helps to resolve complex problems in the area of
  specialization.
• Assists and counsels students/parents in completing the necessary paperwork/processes to complete their financial
  aid offer. Advises students/parents on bill payment options including federal student and private alternative loan options, Parent (PLUS)
  loans, Bursar payment plans, etc., and refers students in crisis to proper campus office(s) for counseling/assistance.
• Advises
  students regarding changes that may impact their financial aid, determines financial need, and evaluates supporting documentation. Uses
  knowledge of federal, state, and institutional policies and professional judgment to evaluate applicant’s financial strength and determine
  appropriate financial aid package.
• Participates in various outreach activities by serving as a financial aid representative at
  University open house(s) and other outreach activities.
• Maintains up-to-date knowledge of federal, state, and institutional rules,
  regulations, statutes, and mandates governing financial aid; and shares updates with the Department that may affect areas of primary and
  secondary responsibility.
• Assists with all aspects of financial aid processing, including reviewing files and documentation,
  conducting need analysis and packaging, completing queries to ensure accurate aid offers, processing scholarships, supporting student
  employment, and assisting with calling campaigns as well as other special projects.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from a college or university accredited by the US Department
  of Education or internationally recognized accrediting organization.
• Three years of financial aid experience.
• Knowledge of
  federal and state regulations that govern the administration of financial aid programs.
• Demonstrated knowledge of financial aid
  processes (e.g., FAFSA, Verification, need analysis, and packaging).
• Excellent verbal and written communication skills.
• Strong research and problem-solving skills.
• Strong customer service skills when speaking to clients via phone, in person, or
  through email.

PREFERRED QUALIFICATIONS

• Four to five years of progressively responsible
  financial aid experience.
• Preference will be given to candidates with experience using an automated financial aid system (e.g.
  PeopleSoft, Banner, etc.).

APPOINTMENT TERMS

This is a full-time, twelve-month position. The hiring
range is $54,734-$71,154; salary will be commensurate with education and experience as determined by the University. Other rights, terms,
and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University
of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of
the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO
APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #497403 to upload a resume, cover
letter, and contact information for three (3) professional references.

This job posting is
scheduled to be removed at 11:55 p.m. Eastern time on May 7, 2023. 

All employees are subject to adherence to the State Code of
Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.