University of Illinois at Chicago Hiring For Medical Office Associate – MSHC Cicero Clinic at Chicago, IL  Full Time

Medical Office Associate – MSHC Cicero Clinic

Hiring Department: JD-Healthcare System, UIC-MSHC

Location: Chicago, IL USA

Requisition ID: 1012990

Posting Close Date: 9/8/2022

Work Schedule: Monday-Friday 8am-5pm, some Saturdays 8am-1pm

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position’s primary function is ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations. The position includes general reception duties, scheduling, patient registration, monitoring patient flow, and general department duties identified by assigned site to maintain a clean and safe environment.

Duties & Responsibilities

• Manages patient flow through by registering or visit notification in the Patient Access Management System, arriving patients in he Epic Scheduling System and monitoring how long patient are waiting.
• Reviews insurance eligibility, confirms insurance is active and the appropriate insurance plan is selected in Epic Patient Access Management (PAM).
• Monitors and responds to E-Care Next worklist daily, resolves eligibility discrepancies, provides update to Epic Patient Access Management (PAM).
• Schedules patients using Epic Scheduling System and registers patients using PAM. Includes patient reminder phone calls and follow-up on missed appointments as assigned. Educate and informs patients of UI Health patient portal, registers and/or assist patient with patient portal registration.
• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process as it relates to medical coverage for scheduled services.
• Provide financial counseling services, including, but not limited to grant funded application assistance, conduct fee assessments and sliding fee scale determinations as appropriate and necessary. Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
• Communicate the cost of services and billing policies to patients; collect co-pays, deductibles, and fee assessments from patients as appropriate and documents/scans/populate collected fees in appropriate software at time of service. Enter charges for services rendered within the prescribed time period.
• Prepares daily receipt log and cash reconciliation sheet at the end of each day; closes out cash register, credit card, and/or other payment receiving systems.
• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in reception area; may assist in the training of individuals at the lower level of this series or other clerical staff.
• Manage initial call intake for MSHC; route calls and messages to appropriate individuals/departments. Respond to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
• Participate in orientation of new patients to MSHC; ensure that the patient receives new patient materials and information pertinent to MSHC policies on sliding fee scale, hours of operation, etc.
• Receive, log, and appropriately route complaints at the departmental level, including reporting client feedback and suggestions to higher level personnel in the event that a customer service issue cannot be resolved at the incumbent’s level. Assist in conducting primary research on complaints received.
• Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.
• Conduct inventory and order supplies; attend all departmental staff meetings, registration forums, and perform other duties and/or projects as assigned.

Minimum Qualifications

• High school diploma or equivalent/GED
• Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
  • work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility
  • work experience in a health care facility such as a doctor’s, dentist’s or hospital’s office; which involved record keeping, working with the public, direct patient contact, answering telephones and working with medical terminology
  • graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant or medical secretary

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees.