Position Summary: The IT Systems Analyst utilizes advanced Linux system administration knowledge and skills to manage
the core infrastructure of approximately 150 physical servers and networking devices to advance the academic and research mission of the
computer science department at the University of Maryland, College Park. As a member of a small team of IT professionals, the IT systems
analyst provides a secure, reliable and highly available environment by installing, configuring, integrating and troubleshooting Red Hat
Enterprise servers and software including but not limited to: identity management (IdM), puppet server, kernel-based virtual machines (KVM),
database administration (MariaDB), web administration (Apache), gitLab, DHCP, VPN, CUPS, and backups. The system administrator applies
knowledge of networking principles to ensure the proper integration and communication among servers clustered by function and troubleshoots
and problem-solves within an environment that changes frequently to meet the needs of a highly-ranked computer science department. The IT
Systems Analyst offers the highest level of customer service to the community of faculty, staff, and graduate students by ably managing
desktop machines across Linux, Windows, and Mac operating systems, by responding to help desk service requests at the higher tiers and by
mentoring student IT staff.
Minimum Qualifications: Bachelor’s Degree in Computer Science or related field plus 5
years of successful experience in system administration and customer support. An equivalent combination of education and experience may be
substituted for a degree. Linux system administration experience at an advanced skill-level. Experience supporting 100+ computers and 100+
users. Proficient use of Linux commands commonly used by Linux system administers. Proficient use of a programming/scripting language
commonly used to automate routine system administration tasks, e.g., shell scripting, Ruby, perl, python. Comfortable working with version
control, preferably Git. Familiar with using SSH and certificates. Willingness to learn and administer Windows and Mac OS systems. Must be
able to participate in a 24/7/365 on-call rotation with the team.
Preferences: Experience with the following
technologies: puppet, git, LDAP, KVM, mysql, apache, postfix and other mail protocols, network file system (NFS), ActiveDirectory, nagios,
VLAN, DNS, DHCP, VPN, firewall, Brocade switches and backup system, SQL and database administration, and administration experience with
Windows Server or JAMF. Sets goals and meets deadlines; self-motivated. Able to multitask and monitor various modes of communication
simultaneously, i.e. email, chat, ticketing system. Must be able to tolerate disruptions. Customer-service oriented. Strong interpersonal
and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
Ability to communicate effectively with technical and non-technical personnel. Demonstrates a high degree of personal initiative, especially
with respect to problem solving. Ability to quickly learn and adapt to new technologies, tools and software. High level of attention to
detail and organizational skills. Enjoys working with a team. Able to work independently. Strong analytical and troubleshooting skills.
Application Process: Interested candidates should apply on-line at https://ejobs.umd.edu in order to receive consideration. Search under Staff position #106751. Applicants are strongly
encouraged to have complete versions of their materials – including a resumé, list of professional references, and a cover
letter highlighting the specific strengths of the candidate with respect to this position – uploaded by October 21, 2022.The
University of Maryland, College Park, an equal opportunity/affirmative action employer.
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