University of Southern California Hiring For Chief, Performance and Transformation Officer – KH Value Improvement Office – Fu at Los Angeles, CA  Full Time

Executive serves to develop and engage key strategic and tactical initiatives with clinical and operational leaders across Keck Medical Center. Is responsible to develop, implement, and embed a culture of improvement across all medical center operations. In addition to stewardship and managing the Keck Operating System deployment and sustainability, the chief will also lead the development of capability-building and problem-solving programs engaging both physicians and staff on performance improvement journey.

Chief will seek to align and engage key strategic and tactical initiatives in conjunction with clinical and operational leaders across our medical center, with an eye on performance improvement and transformative change. These growth initiatives will be coordinated across multiple disciplines and aligned with the operational strategy of the medical center, with input from hospital specific leadership and aligned with the strategic vision of our health system.

Chief will participate at system level for related activities and to goal alignment.

Chief will also partner with our clinical operations, senior medical director, hospital capacity and throughput medical directors, as well as key administrative partners for patient experience (a shared reporting department with USC Care) to affect organizational approaches to transformation and performance improvement.

The office of Performance and Transformation provides oversight and direction on the following aspects of our organization:

• Service Excellence and Operating System – aligning Lean principles and leadership management systems to deliver a 5-star experience to our patients and for our caregivers. Daily tiered huddles, organizational goal setting and cascade, performance management and worksite reviews form the Keck Operating system
• Access, Capacity, Flow and Growth – supporting throughput and efficiencies of hospitals, as well as timely patient access to care. Direct oversight for our Access to Care functions of Transfer Center operations and Care Management offices.
• Care Transformation: Alignment to service lines the support for performance improvement, efficiencies of care and pathways to develop best practices across the health system and that will distinguish our care from other health organization.
• Business Intelligence and Dashboarding initiatives. Serving to integrate performance metrics across domains and aligned with hospitals and service lines.
• Medical Director Engagement: Provides structure for medical director townhalls, medical director effort tracking, and information sharing in conjunction with CMO.
• Resource for healthsystem inquiries and fostering alignment across individual entity value improvement work through sharing of work products and techniques.
• Provides staffing support for PI initiatives (including embedded process architects) for Surgical and Procedural Operations, Critical Care Institute, and Culture of Performance
• Provides leadership and support for Monthly Chairs Operations/Finance, Hospital Governing Board (Operations update), Medical Directors Townhalls, OR Committee, and Performance Review for monthly leadership forums

These areas of focus, and the teams they support, will also leverage operational intelligence data and dashboard performance management tools to further refine our systems and operational strategies. We see the formation of this office as an important evolution for our organization, and one that will further enable us to serve those in need.

Minimum Education:
*Master’s degree or equivalent in health care administration, or industrial engineering strongly preferred.
*Bachelor’s degree required.
*15 years of experience in the health care industry and/or integrated delivery systems with a background in operations, performance improvement, and consulting.
*Black Belt Lean Six Sigma preferred.
Minimum Experience/Knowledge:
* Demonstrated leadership capabilities, including but not limited to:
*Developing dynamic, constructive working relationships and partnerships with operational and physician partners.
*Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders, and audiences.
*Demonstrated political savviness – Ability to operate in politically complex situations and remain effective; must have personal influence and credibility to be able to work from behind the scenes in the organization
*Relationship driven, consultative, a team player, able to effectively lead process improvement initiatives.
Required License/Certification:
*Fire and Safety Certification. If no card upon hire, one must be obtained within 90 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $246,471.00 – $406,678.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.