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Job Description
Notes:
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here
Our PATIENT ACCOUNT SUPPORT SERVICES department has an outstanding opportunity for a full-time PATIENT ACCOUNT REPRESENTATIVE 3.
This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.
RESPONSIBILITIES:
Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes.
Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff as necessary to improve service to patients.
Research, resolve and respond to patient inquiries.
Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities.
Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications.
Coordinate with self-pay and collection outsourcing partners to help resolve patient issues and/or communicate outcomes.
Set up payment plans
Assist in orienting and training new staff.
Meet deadlines and departmental quality and performance standards.
Prepare accounts receivable adjustments.
Utilize available resources to obtain eligibility information.
Update patient demographic, financial and payer information in applicable systems.
Communicate with Medical Centers’ staff, patients and/or third-party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
May analyze bankrupt or deceased patient accounts.
May maintain spreadsheets and write original correspondence using Microsoft Excel and Word.
Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems.
DESIRED:
Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.
REQUIREMENT:
High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment
OR
Equivalent education/experience.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].
COVID-19 VACCINATION REQUIREMENT
Governor Inslee’s Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.
