Urban Hill Hiring for PM HOST (SOON TO OPEN RESTAURANT!) ($14/hr + TIPS) Job at Salt Lake City, UT Full Time

JOB TITLE: Host
JOB STATUS: FT or PT. Dinner shifts only
REPORTS TO: Urban Hill Leadership Team

Urban Hill’s commitment for every meal to feel like a special occasion that: Inspires our Associates, Thrills our Guests, and Enriches our Community. Together we strive for; teamwork, transparency, respect, integrity, sustainability, learning and fun!

POSITION SUMMARY
Warmly welcome every guest into our space. Hosts will be the first point of contact for the guest and will begin their dining experience. Host will control the flow of the dining room and communicate and support all other positions.

RESPONSIBILITIES:

· Welcomes each guest with positive energy and positive speech, and bids a fond farewell.

· Present professionalism at all times in manor and appearance, relating to UH dress and grooming standards

· Perform shift opening, closing and weekly task checklist

· Maintains cleanliness of common areas and entryway; adhering to sanitation and safety policies, and in compliance with Utah alcohol laws

· Takes and manages reservations and walk-ins through the use of Resy and makes notes as needed

· Manages the flow of the restaurant through communication with the lead host, floor manager, kitchen and bar

· Manages all to-go orders are properly assembled before guest departs

· Answers phone and responds to messages

· Coordinate and communicate proactively with all associates

· Attends pre-service and stays current with restaurant knowledge through continued training

· Connect with customers while anticipating their needs; accommodates special requests whenever possible

· Provides a warm goodbye to guests, letting them know we look forward to seeing them again

· Writes and gives chits to servers after seating tables and communicate proactively regarding notes and special requests

· Bring immediate attention to substandard quality of service, food, or beverage as well as feedback from departing guests

· Elevates any issues to Lead Host and Manager

· Proactively manages par levels of menus

· Keeps track of Lost and Found

· Ensure iPads are charged

· Ensures highchairs are in good condition and are clean

KEY COMPETENCIES:

• Attention to detail & follow through
• Grace under pressure
• Ability to recognize guest dissatisfaction before it escalates and communicate to manager
• Ability to handle guest complaints professionally and efficiently
• Positive attitude
• Forward thinking
• Punctuality
• Teamwork
• Adherence to UH Commitment

CREDENTIAL AND EXPERIENCE:

• Possess problem solving ability
• Knowledge of relevant health & safety regulations & procedures

PHYSICAL REQUIREMENTS:

• Ability to work in a standing position for long periods of time (up to 5 hours)
• Ability to bend, lift, push & carry heavy objects
• Ability to lift 50 lbs

Job Types: Full-time, Part-time

Salary: From $14.00 per hour

Job Types: Part-time, Full-time

Pay: $14.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Physical setting:

• Fine dining restaurant

Shift:

• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Salt Lake City, UT 84116: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location