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Qualifications
- Our ideal candidate will have a passion for customer service, teamwork, and collaboration
- We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities
- Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information
- The ideal candidate must be able to obtain and process information quickly and have a High School Diploma or GED
- Ability to type accurately at 40 wpm with no more than a 10% error rate
- Must be comfortable speaking on the phone and radio
- Must be computer literate
- Must be able to complete and acquire a DPS unarmed guard card (training provided)
Responsibilities
- The Dispatcher receives, dispatches, and monitors radio calls for security guards out in the field
- This is a regular, full-time, non-exempt position with benefits
- Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames
- Process information quickly and accurately while working in a high stress and unpredictable environment
- Dispatches and relays information to other security field personnel through the radio system and computer aided dispatch terminals
- Calls 911 and communicates information to police dispatchers for onsite emergencies
- Monitors and maintains up to date status and location information of security field personnel
- Utilizes multiple software programs and enters information into appropriate systems
- Transfers callers to the appropriate internal/external departments
- Monitors and relays information to officers, public safety personnel and other agencies
- Monitors client camera systems
- Provides support to callers who require assistance on client locations
- Provides training to new employees as required
Benefits
- Dress code is business casual
- All equipment provided
- 40 hours of sicktime
- 40 hours of PTO (refreshed every 6 months)
- 120 hours of UTO
- 3 days bereavement leave
- Breakroom with free coffee and snacks
Shifts available – 6am-2pm and 10pm-6am
In office position
Weekends and weekdays
Ability after training to secure other shift times
Training provided
