Valley View Counseling Hiring for Clinic Office Assistant (Full Time) Job at Roseburg, OR Full Time

We are looking for an Office Assistant to join our Administrative team! At Valley View Counseling, we offer a pleasant office environment with a friendly staff, amazing clients, and a weekday, dayshift schedule . The expected schedule for this role is 8:30am to 5:30pm, M-F. You may also be asked to work more to help cover vacations and other time off. If this position interests you, please apply with a resume and tell us a little about yourself. We can’t wait to meet you!

As an Office Assistant, you will be part of our front-office team, serving as the first point of contact for our clients, working directly with our providers. You will serve primarily as a receptionist, but may also be assigned other duties as needed by our Office Manager. During a typical day you will welcome clients, answer calls, accept payments, research insurance eligibility, coordinate communication between clients and staff, and assist with scheduling sessions for our 10 providers. These duties, in addition to other administrative tasks and responsibilities, are critical to the smooth operations of our business. This position doesn’t require previous Medical Reception experience – just a willingness to learn! To be successful in this role, you should have a pleasant personality, a desire to help others, and be a skilled multi-tasker. You must also be comfortable with constant interruptions, such as multiple phones ringing, a fax machine processing, clients walking in the front door, providers asking for assistance, and emails arriving consistently.

Please note – Due to continuity and confidentiality, we are not able to employ current or previous clients, or those with close relationships to our current or previous clients. Also, we are considered a “Medical Facility” in the state of Oregon, therefore all employees must be fully vaccinated and must wear masks in our office.

Job Responsibilities

• Greet and welcome clients warmly and notify the Provider of their arrival.
• Collect & ask for client payments and verify insurance eligibility using provided resources.
• Issue paperwork to clients, and ensure it’s completion prior to their session.
• Answer all incoming calls and assist clients with scheduling, questions, payments, and other requests.
• Ensure reception area is tidy and presentable.
• Provide basic and accurate information in-person and via phone, email, and instant messaging.
• Use a Computer, multi line phone system, and other electronic equipment for all duties.
• Learn and know Provider preferences for scheduling and communications.
• Perform other clerical receptionist duties such as filing, photocopying, data entry, faxing, and more as needed by our Administrative and Clerical teams.

Skills

• Professional attitude and appearance
• Knowledge with using Microsoft Office and Google Email.
• Familiarity with office equipment (e.g. fax machines and printers)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer focused attitude
• High school diploma/GED required; additional certification or experience is a plus

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Administrative or Office: 1 year (Preferred)

Work Location: In person