Vector Technical Resources Inc Hiring for NOC Manager Job at Washington, DC Full Time

Title: NOC Engineer

Location: Washington, DC (must go into office)

Position: 6-month contract to hire

Shift: 1p – 9p or 2p – 10p or Overnight; must work Saturday or Sunday (Sun. – Thurs. or Tues. – Sat.)

The Network Operations Center (NOC) Manager will be responsible for supervising a shift of NOC Engineers within the North American NOC and will report to the Director of Network Operations, North America. The manager will take a hands-on role, leading the team with managerial as well as technical skills in a fast paced global NOC environment. The manager will be responsible for ensuring that the team applies the organization’s policies, standards and procedures, as well as achieve all business goals objectives.

Responsibilities:

• The primary responsibility of this technical management position will be to lead and develop the team to ensure the efficient operation of a high quality NOC Engineer on a 24/7 basis 365 days per year.
• Supervise the NOC Team, including hiring, shift scheduling, coaching, training, performance reviews, and career development in order to produce a high performance team with a strong sense of team work.
• Responsible for handling fault management escalations from the NOC Team, peer-to-peer vendor escalations, and on call escalation duties.
• Monitor ticket queues, change management events, phone queues, and fault management systems hourly, making sure that the network and the NOC Team are functioning at an optimal level.
• Work with Network Operation Managers, IP Network Engineers, and multiple departments to proactively resolve network and customer issues.
• Seek to continually drive improvement in the day-to-day operation of the NOC Team.
• Report on the performance of the NOC Team, managing, reviewing, and maintaining statistics in line with Vector Client’s expectations.
• Ensure that network faults are managed and satisfactorily resolved, meeting business goals, and objectives.
• Review and develop systems and processes to facilitate fast and efficient identification and resolution of network faults.
• Develop and maintain procedures, policies, and standards for the NOC Team.

Qualifications:

• Bachelor’s Degree or equivalent with solid work experience.
• Minimum of 3-5 years of experience working for an Internet Service Provider and /or Telecommunications company, at least 2 years as a manager or supervisor in a Customer Support Center or Network Operations Center .
• Strong organizational, planning and people management skills including coaching, promoting teamwork, resolving conflict, and conducting performance evaluation.
• Proven experience managing and supporting a technical team.
• Excellent verbal and written presentation skills.
• Motivational skills and the ability to supervise and lead a team of NOC engineers.
• Creative thinking, to be able to come up with new ideas to improve NOC standards and procedures.
• Must excel in a fast-paced, dynamic environment.
• Strong technical knowledge in the areas of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS…), IP addressing, DNS’s and IP-VPN’s.
• Cisco data equipment experience and certifications (CCNA/CCNP) will be highly valued.
• Knowledge of SONET, CWDM, and DWDM Optical Networking.
• Excellent problem-solving skills (fault isolation, problem resolution and root cause analysis).
• Demonstrated experience using support/helpdesk ticketing systems and meeting SLA targets.
• Ability to establish and maintain cooperative working relationships with other departments, services providers, company and vendor support organizations.
• Outstanding judgment and the ability to interact in a stressful and challenging environment.

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

Job Type: Full-time

Pay: $40.00 – $45.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• NOC: 5 years (Required)
• Internet Service Provider and /or Telecommunications company: 3 years (Required)
• management: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location