Ventra Health, Inc Hiring for Patient Service Specialist Job at Remote Full Time

• The Patient Services Specialist is responsible for assisting patients in a customer service setting. Patient Services Specialists are expected to complete work on time as assigned by the Revenue Cycle Manager (“RCM”) Manager. A Patient Services Specialist must comply with applicable laws regarding billing standards and be able to operate in a team- oriented environment that strives to provide superior service to anesthesia providers throughout the country.

Responsibilities:

• Assist incoming calls from patients, insurances, law offices to provide excellent customer service
• Process credit card payments
• Provide patients with current balance
• Obtain new insurance from patient or insurance for RCM billing
• Complete work lists by assigned due date
• Properly notates patient accounts
• Research patient accounts when phone call requires it
• Take appropriate actions in Billing Software
• Answer telephone according to team requirements
• Meets daily production goals as assigned by management
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• One year in medical customer service field
• Basic written and verbal communication skills
• Ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people
• Must be able to interact well with all kinds of people on the phone