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Job Description
When you join Verizon Verizon is one of the worldxe2x80x99s leading providers of technology and communications services, transforming the way we connect across the globe. Wexe2x80x99re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward xe2x80x93 and you can too. Dream it. Build it. Do it here.
What youxe2x80x99ll be doing… Youxe2x80x99ll manage a diverse team of Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And youxe2x80x99ll be pushing your team and yourself to find ways to improve business results every day.
- Leading, motivating, developing and mentoring your Field Technicians.
- Developing action plans to mitigate service issues.
- Collaborating with labour/union.
- Removing barriers and solving problems to help your team be productive.
What wexe2x80x99re looking for… Youxe2x80x99re organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. Youxe2x80x99re comfortable holding people accountable for their performance and their adherence to policy, and youxe2x80x99re able to inspire and engage diverse groups to do their best work.
You’ll need to have:
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant work experience.
- Willingness to work extended hours on call when necessary including weekends and after hours based on the needs of the business.
- Valid driverxe2x80x99s license.
- Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
- A degree.
- Experience in installation and maintenance on copper or fiber technology.
- Experience in a field operations environment.
- Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
- Experience in communication systems and tools.
- Experience in MS Word, Excel & Outlook.
- Experience in providing training, feedback and motivation to employees.
- Strong organizational, time-priority management and results oriented leadership skills.
- Knowledge of employment/labour laws.
- Experience in Union employee management.
- Experience in customer service.
- Ability to interpret labour contracts/collective bargaining agreements.
- Experience in outside plant construction, electronics and placing/splicing copper/fiber.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you donxe2x80x99t meet every xe2x80x9ceven betterxe2x80x9d qualification listed above.
Equal Employment Opportunity We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
