Viking Cruises Hiring for Human Resources Manager Job at Boston, MA Full Time

Founded in 1997, Viking is the world’s leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Condé Nast Traveler in the publication’s 2021 Readers’ Choice Awards.

You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.

In summer 2022, Viking will launch its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking Mississippi. Sailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.

At Viking, we offer great pay and great benefits—. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues—many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful—as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

PURPOSE OF POSITION

• In conjunction with the Director of Human Resources, The Human Resource (HR) Manager manages and controls the strategic implementation of HR processes and procedures across all departments, ensuring fairness and consistency. including employee relations, employee communication, training, and development, coaching and counselling, quality of life and leadership training.
• Support the ships crew from Boston Office

YOUR RESPONSIBILITIES

• Provide competent leadership in the area of employee relations by assisting and guiding Department Heads and Shipboard Managers with HR issues.

• Provide an accessible and nurturing environment to handle employee relations issues, using effective conflict resolution skills, and assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome.

• Develop, evaluate and modify HR processes, policies and procedures to ensure onboard departments can comply with requirements, and ensure that all legal and regulatory requirements are met.

• Facilitate all crew scheduling requests and queries and liaise with shipboard crew as needed

• Facilitate the employee resignation process, including exit interviews and communication with relevant management, where necessary.

• In conjunction with the Department Heads, play a virtual role in positively communicating organizational change initiatives, and new company policies and procedures that may affect shipboard employees.

• Ensure the confidentiality and discretion of all employee information, this includes but is not limited to discipline, investigations and other sensitive information and matters of a private nature.

• Be familiar with the Human Resources Manual; have an in-depth understanding of the working hours policies & procedures; be familiar with crew contracts and work schedule hours/week.

• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis.

• Ensure the necessary guidance/training and information to the all crew onboard, in accordance with company standards and operational needs.

• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.

• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform

Standards.

• Positively contribute to achieving/succeeding the KPI goals (quality & financial) for all departments

• Coordinate and be actively involved in special projects and fulfil any other associated requirements as

directed by the Director of Human Resources.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE:

• A required minimum of 5 years plus experience as a Human Resource Manager or similar position.

• Fluent in English – must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.

• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.

GUIDELINES AND REGULATIONS

• Implement Standard Operating Procedures & STAR Service Standards within the department.

• Ensure appropriate appearance and clothing according to the updated Grooming Standards.

• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information