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Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Benefit Program Specialist II represents the full-performance level in the occupational group. Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; explains client responsibilities , rights and program availability, evaluates consistency and completeness of date secured, and where indicated substantiates its accuracy.
Minimum Qualifications
Some knowledge of: basic human behavior, mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
Skill in operating a personal computer and the associated office software to include word processing and database.
Demonstrated ability to communicate effectively both orally and in writing; interview, gather information; and evaluate situation; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Preferred Qualifications
High school diploma or equivalent supplemented with additional training and related work experience or any combination of training and experience which provides the required knowledge, skills and abilities. Prefer eligibility experience in a Virginia Department of Social Services agency. Prefer eligibility experience in a Virginia Department of Social Services agency, Prefer data entry experience in a Virginia Local Department of Social Services. Prefer extensive experience communicating both orally and in writing in a fast paced environment. Prefer experience interpreting laws, policies and regulations in a Virginia Department of Social Services.
Demonstrate ability to apply policies and make appropriate decisions/referrals. Ability to work successfully independently and as a team member, manage multiple tasks and prioritize work
Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants
Applications/Resumes for this position must be submitted electronically through the state website. Mailed, emailed, faxed or hand delivered applications will not be accepted. The website will provide a confirmation receipt when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Please refer to your RMS account for the status of your application/resume and for this position. An Equal Opportunity Employer
