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This position will follow established guidelines, policies, and procedures while performing routine administrative and/or services tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. Explains programs, services, policies and procedures; assists clients with applications and forms and refers to available community programs were applicable. Documents files, inputs data, prepares and maintains records; prepares periodic, special and other reports; verifies complex statistical and other complicated reports for accuracy and completeness; prepares and types a variety of financial, statistical forms and reports, case documentation; prepares case files, completes inquiries; purges cases; answers telephone and takes messages; supervises parent/child visits at agency; assists children in the activities of daily living; Completes drug screens for clients; Home Studies & Court Ordered Services. Testifies in court proceedings on behalf of agency.
Minimum Qualifications
Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.
Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
Demonstrated ability to communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; conduct effective interviews both face-to-face and by telephone; and ability to analyze a variety of information in order to negotiate and communicate effectively, both orally and in writing.
Preferred Qualifications
High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Working knowledge of human behavior and performance. Prefer work experience in social services or human services agency.
Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants
Applications/resumes for this position must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications/resumes will not be accepted. This website will provide a confirmation receipt when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Consideration for an interview is based solely on the information provided. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application..
