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Roles and Responsibilities:
– Call flows – add/create/update
– Support IVR and Routing call flows under genesys cloud for Bright Speed
– Scheduling and administration of call center agents – help WFM admins with their tasks when required for questions and bulk loads
– support end to end product validation during testing cycles of various organizations defined
– provide automation where required and provide health check procedures for Genesys Cloud interacting interfaces
– Support and maintain all Bright speed specific configurations under the Genesys Cloud Umbrella
Job Types: Full-time, Contract
Salary: $60.00 – $70.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- genesys: 5 years (Preferred)
- routing: 5 years (Preferred)
Work Location: Remote
