Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
The Account Resolution Specialist 3 is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customer situations to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to higher level Account Resolution Specialists.
Primary responsibilities for this role may include but are not limited to
Hours/Schedule:
Hours/Schedule: A typical schedule may include working evenings until 9:00pm and/or a weekend day.
Business Operating Hours are Monday – Friday, 6:00am-9:00pm and Saturday & Sunday, 6:00am-5:00pm.
You must be able to work any shift assigned during the regular business operating hours.
Schedule may vary based on business needs.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Training: Training class is scheduled to start on Monday 09/20/2021 and the training hours are 8:00 a.m. – 5:00 p.m. Monday – Friday. You are required to attend the full duration of this paid 6 weeks of training. You will receive in-depth classroom training, continued on-the-job training, and coaching.
Testing: A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
GREAT CAREER ADVANCEMENT OPPORTUNITIES!!!
You will have opportunities to participate in programs established to help you achieve your career and development goals.
Required Qualifications
Desired Qualifications
Job Expectations
Street Address
UT-Salt Lake City: 5201 Amelia Earhart Dr – Salt Lake City, UT
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