Willamette Valley Vineyards Hiring For Wine Sales Account Manager at Turner, OR, United States Full Time

Job Description

Are you a natural storyteller who loves working with people and is interested in the Oregon wine industry? Are you driven to create a successful personal brand and business within one of Oregon’s leading wineries? This is an exciting opportunity to develop a clientele to grow your retail sales career and earn unlimited commission on the wines you sell.
Willamette Valley Vineyards, a leading producer of world-class wines, is seeking an energetic, team player, and customer-focused individual to join our team at our Estate winery just south of Salem. The winery offers great growth potential for top performers.
Wine Sales Account Managers are responsible for successfully building and nurturing long-term relationships with Willamette Valley Vineyards customers. You’ll be hosting elevated experiences from winery tours to food and wine pairings, connecting with guests, and following up on all their wine and service needs. This job does have required phone usage, so must be comfortable calling customers to discuss wine specials.
Willamette Valley Vineyards offers:
Health, dental and vision insurance, 401(k) with match after 1 year, paid holidays, vacation and sick time, employee discounts on food and wine
Primary Job Responsibilities

• Wine Sales Account Managers offer Willamette Valley Vineyards’ customers a pleasurable and memorable experience while selling them wine on-site or following their visits by staying in touch with them by phone and email.
• Prepare and conduct private, elevated experiences, seated tastings, on-site events, off-site events, Pairings Wine Dinners, and daily tours when assigned. These provide face-to-face opportunities to build leads and customers.
• Maintain updated customer relationship management software on all clients to track preferences and sales.
• Assure all orders are placed in a timely manner and necessary follow-up is completed,
• Attend monthly department meetings with the team to share your progress to your monthly and yearly goals. Share ideas to help your teammates and sales promotions.
• Attend sales training, wine education seminars and learn our wine portfolio, history, and stories that created the winery.
• Plan strategically to maximize phone and face-to-face contact with clients.
• Work efficiently with all departments of the company to ensure optimal customer service levels are being achieved and maintained.
• Consistently hit monthly sales targets.
• Provide assistance in the Tasting Room when customer traffic dictates a need or as assigned by a manager.
• Assist with answering incoming calls and responding to incoming chats on the website

Sales Expectations

• Wine Sales Account Managers are expected to meet the performance standards outlined in the Commission’s Policy & Procedure. These performance standards include meeting daily hosting and call volumes, being a participating team member, regular workplace attendance, and hitting sales goals.

Requirements

• Must be able to lift 40 lbs.
• Must be willing to work on-site winery events and weekends.
• Must have a valid OLCC permit and Food Handlers Permit or ability to obtain.
• Must have highly developed organizational and time management skills. Ability to multi-task, work independently, and as part of a team. Build team dynamics and synergy across departments. Optimize resource potential.
• Must be able to communicate through active listening skills and gather accurate insights into human behavior. Excellent interpersonal skills. Independently motivated to generate sales for Willamette Valley Vineyards.
• Must be able to meet and exceed sales goals.
• Maintain an average of at least 20 outbound phone calls per day.
• Track all hours worked by using the timecard function in the payroll software.
• Log all contact information in customer relationship management software (Wine Direct) within 24 hours of contact with a customer.
• Other duties not outlined may be required as needed.
• Must be team-focused and be ready and willing to reasonably assist in other areas of the business as needed.
• Respond to customer requests (phone calls, emails, chats, etc) within 24 hours except for days off and vacation.

Other Skills/Abilities

• Ability to use standard CRM, POS systems, and Microsoft Office Suite.
• Thorough understanding and genuine interest in the luxury wine business and terminology.
• Ability to educate customers about wine with a passion, not pretension.

Willamette Valley Vineyards is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About Willamette Valley Vineyards

Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir, Willamette Valley Vineyards has grown from a bold idea into one of the region’s leading wineries, earning the title “One of America’s Great Pinot Noir Producers” from Wine Enthusiast Magazine.
Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Referral program
• Employee discount

Job types: Full-time
Education: No education required
Work location: On-site