Workforce Logiq Hiring For Account Management Specialists Ii at Mission, KS, United States Full Time

Job Description

Overview:


Now Hiring!! Workforce Logiq is seeking self-driven Account Management Specialists for one of our premier clients in the Automotive Industry based in Sandy Springs, GA. The Account Manager, Managed Services is expected to build and maintain relationships with external clients and ensure customer needs are the driving force behind priorities, decisions and activities resulting in product utilization and client retention. The Account Manager, Managed Services is responsible for all day-to-day communications on behalf of the AMP Marketing Technology Platform, providing consultation on strategies and execution in subscribed marketing channels. Marketing Channels include but are not limited to: Email, Text, Social, SEO, Creative, Advertising. This position will work cross functionally with many teams across the organization as the operations and strategic point of contact for their assigned clients. This position will be starting off remote and will be a 6-month contract with potential to extend/or convert based on project needs and job performance****Resources located in EST/CST Time Zone will be considered – LOCAL CANDIDATES PREFERRED****

Required Skills

• 3 plus yrs of Account Portfolio Management/Customer Service Experience
• Marketing Experience (email marketing preferable)
• Skilled in technical systems (CRM/Marketing Platforms)
• Automotive Sales Experience a plus
• Open to working in a collaborative team environment

Responsibilities:

• Provide proactive client relationship management and communication as the primary point of
  contact for the AMP Marketing Technology Platform
• Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and
  commitments by providing a high level of customer service to both internal and external
  customers; by solving customer problems quickly and effectively
• Conduct website audits as assigned
• Work directly, professionally and collaboratively with Clients, internal teams (Product,
  Implementation, Performance Management, etc.), and other cross-functional teams as required
  to meet client needs
• Maintain expected level of client engagement on a monthly basis in an effort to drive product
  utilization, performance, and minimize potential client churn risk
• Conduct consultative reviews and provide summaries to dealership & dealership group leaders
  outlining tasks completed, established action items and analysis of marketing/process
  opportunities to drive product utilization and performance. This is including but is not limited to:
  marketing templates, customer segments, process trees, adhoc campaign strategy, task call
  scripts, etc.
• Leverage existing and custom CRM report to analyze and evaluate email performance including,
  but not limited to, emails sent, emails opened, emails clicked, tasks created, tasks completed
  and deleted, and vehicles sold from email campaigns
• Provide guidance to other members of Managed Services and other departments (as
  appropriate) by sharing experiential knowledge of and coaching others on marketing trends,
  tactics and marketing in general
• The Account Manager should display the utmost quality, confidence and effectiveness when handling VIP accounts, pilot programs, new feature
  conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization
• Perform other duties as assigned or needed

Qualifications:

• 3 years of account ownership or management experience
• BA in Marketing or Account Management or at least 3 years of experience in related field; certification is required in some areas
• Effective communication (written, verbal and presentation) skills
• Working knowledge of MS Office tools
• Marketing Program experience, including evaluating and utilizing digital marketing and/or CRM Systems
• Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
• Strong organizational skills
• Pro-active thinker with ability to absorb high amounts of detail
• Demonstrated leadership skills
• Exceptional client relationship, Account Management, experience
• Knowledge of Digital Marketing campaigns, customer segmentation and marketing “Best Practices”
• Ability to thrive in a fast-paced environment and meet tight deadlines

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Workforce Logiq is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.