WTW Hiring for Global Human Resources Generalist Job at Chicago, IL Full Time

Reporting to the HR Leader for North America Regional Delivery/Global Retirement, the HR Business Partner provides HR services as described in the HR service catalog; delivering a positive and constructive colleague and manager experience. The HR Business Partner is responsible for ensuring that service delivery operates within defined service levels for timeliness, quality, and cost; and, ensuring compliance with country/jurisdiction laws and regulations for business as usual and for integration/ harmonization subsequent to any merger/acquisition/transfer of undertaking. In collaboration with other Regional HR Delivery teams and with Global HR Operations, Talent Advisors and Centers of Excellence, the HR Business Partner provides seamless colleague

The Role

• Role model for the delivery of HR services through the HR operating model and a strong performance culture in local jurisdiction/country.
• Coach people managers to undertake their responsibilities as described in the HR Service Catalogue, utilizing global HR technology, global processes and the tiered HR support model. For example, the implementation of global human resource processes for performance management and compensation planning.
• Support the implementation of inclusion and diversity strategy and initiatives in-country; initiated for WTW globally and by the business locally.
• In partnership with legal and compliance functions, monitor the regulatory environment to ensure ongoing compliance; recommending and implementing change as required. Where applicable, maintain employment documentation such as handbooks and standard employment contract terms in collaboration with company and local employment law function.
• Ensure that HR delivery activity complies with all company employment practices and applicable country/jurisdiction laws and regulations; for business as usual and for integration/harmonization subsequent to any merger/acquisition/transfer of undertaking. Ensure that inclusion and diversity is promoted and underpins all HR service delivery.
• Give support to COEs to implement HR services, identifying and handling exceptions specific to country, and providing input to initiatives/process that includes the communication and engagement requirements. Where applicable, ensure that benefit programs are administered and maintained in accordance with the company benefits governance processes. Undertake activities related to global mobility services, supporting the COE to achieve a streamline process for the assignee/transferee and the managers.
• Partner closely with HR Leadership on Grow, Simplify and Transformation deliverables
• Take responsibility for the development of own capability, supported by people manager, and for sharing ideas for continuous improvement in the function. Where responsible for other HR Business Partners and/or HR Administrators, ensure these colleagues are coached and provided with access to tools, training and information to enable excellent service execution and their own personal development.

Key Performance Indicators

• Quality of service; compliance with requirements and standards; client satisfaction surveys, lifecycle metrics.
• Cost to service target population and contribution to continuous improvement in global cost structure.
• Team culture and colleague development; collaboration and engagement across the HR function.
• Delivery through measurements of timeliness and responsiveness, avoidance of query escalation and/or employment disputes.

The Requirements

• 5- 7 years of experience within a Human Resources function of an organization that delivers a breadth of HR services to colleagues and managers, preferably within the financial services industry
• Demonstrated ability to achieve the effective delivery of HR services through disciplined execution and through fact-based decisions in a growing/changing business environment.
• Exceptional Microsoft skills, especially Excel and PowerPoint is a must, in addition to strong data and analytics acumen.

Competencies

Collaborative approach, confident communicator, flexible and-client focused, and a strong work ethic. In-depth knowledge of human resources policy and practice, and ability to quickly understand jurisdictional regulations/legislation. Proactive in identifying opportunities to educate business leaders/managers/colleagues on evolving processes.

• Business Acumen
• Drive for Results
• Learning Agility
• Organization Acumen
• Data Judgement
• Problem Solving

EOE, including disability/vets

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.