Under the general supervision of the Lab Blood Draw Station Supervisor within Laboratory Medicine, performs phlebotomy for patients seen at draw station locations. Also performs various office duties as necessary to support the draw station operations. Consistently interacts with patients and clients in a positive manner
EEO/AA/Disability/Veteran Responsibilities:
Qualifications:
EDUCATION
High school diploma or GED required. Completion of an approved Phlebotomy certification course or equivalent experience with on the job training
EXPERIENCE
A minimum of one (1) year of current phlebotomy experience OR successful completion of an accredited phlebotomy program and internship. Two (2) to three (3) years’ work experience in a customer service environment preferably in hospital /physician office with patient interaction
LICENSURE
Phlebotomy Certification or equivalent
SPECIAL SKILLS
Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and convey instructions to patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume. Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient’s needs. Basic understanding of phlebotomy and medical terminology. Excellent investigative, critical thinking and problem solving skills. Intermediate computer skills and the ability to adapt to various programs/systems. Demonstrated proficiency in understanding phlebotomy and patient registration that affect workflow. Must be able to provide training or in-service to other staff, students and other areas within the department and Hospital. Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines
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