Zillow Hiring for Director, Program Management- Non-Tech Strategy & Operations Job at Irvine, CA Full Time

About the team

The B2C team is on a mission to build closer relationships with our customers. Our team is responsible for helping the customer transition from a digital experience to a real world experience (e.g., finding an agent). We develop the go-to-market approach for Zillow’s frontline teams with a focus on defining, executing, and optimizing the customer experience through all touchpoints with a Zillow frontline employee. We are responsible for managing the current buyer and seller funnels as well as deciding what to build for the future. Great insights and ideas come from all over the organization. It is our role to take those insights and ideas and turn them into programs that deliver results.

About the role

We are looking for an experienced program leader to lead business and product strategy and execution for various B2C Programs. Your goal will be to help introduce Zillow products and services to customers and to help these customers transition from a digital experience to one where they have taken the next step in their home buying or selling journey (e.g., touring homes). This involves working cross functionally with product, engineering, marketing, operations, finance, design, sales, and other teams to build products that reinvent the customer experience. You will focus on setting strategic direction, managing end-to-end programs, and be accountable to short and long-term business results.

As a Director of Program Management, you will:

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  Define the business strategy including near-term improvements and longer-term investments

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  Articulate the program design to capitalize on these opportunities, author the strategic business case, develop operational plans, and test and refine them until they are ready for national launch.

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  Define business requirements for product/engineering related to the programs you manage

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  Manage trade-offs across product, engineering, ops and sales teams.

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  Manage program performance vs. targets and lead business review meetings on a weekly basis. Lead program share-outs to senior leaders on a weekly or monthly basis.

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  Develop and support a culture of innovation to constantly test new ideas.

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  Lead and develop a team of talented program managers.

Who you are

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  Experience launching products or services for consumers in both the online and offline space Outstanding strategic and analytical abilities, including financial acumen

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  Track record of making change happen through teamwork

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  Experience successfully running a complex business or program with P&L ownership

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  Strong sense of ownership, with the ability to think big and move fast

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  Has comfort charting a new course, confidence in the face of ambiguity, a bias toward action.

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  10+ years of experience in some combination of strategy, program, or product management

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  5+ years of experience managing teams.

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  Bachelor’s degree and MBA prefer

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $181,000.00 – $289,100.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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