Today, Zillow is where people dream about their next chapter. We’re working on turning those dreams into a reality where you can find a home, a loan, a rental, and so much more, all in one place. Can you imagine your next move being a delight, from first thought to move in date? Or how about the next time you need to sell your home, and you have clear and simple options for how to do so? Our team can!
We are making new promises and changing what we deliver. We’re grounding ourselves in customer insights and imagining how we can design home transactions and moving experiences that match the dream. We are bringing a new service model to real estate that combines the power of convenient, on-demand digital moments with real-life, human driven experiences.
Our B2C organization is central to accomplishing this mission and delivering the Zillow promise to our customers. We take an end-to-end approach to the customer experience, and as the B2C Business Operations team, we define the strategy for how to bring the desired Zillow 2.0 seamless, integrated real estate transaction experience to life through our frontline operators who show up for our customers everyday.
We are seeking an experienced, highly motivated Senior Business Operations Manager like you to launch, measure, and iterate on Zillow’s B2C Sales and Service model- bringing our strongest product offerings, exceptional Zillow service, and best-in-class partners together in an integrated way. You will partner with multiple teams on cross-functional projects—requiring substantial business knowledge, critical thinking, problem solving, and proficiency in sales operations to create effective sales motions, operating models and measurement strategies to achieve lofty business goals. This high-impact, high-visibility role will be a key contributor to Zillow’s growth strategy in 2022 and beyond.
You Will Get To:
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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