Facebook Hiring for Project Manager, Community Operations Job at Austin, TX Full Time

Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. Community Operations is a team within Facebook’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. The Process team within CO works on improving the support experience for different Facebook products – from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Community Operations is for you.

• Deeply understand the architecture and integration points of Facebook’s community support processes, products, and policies
• Analyze complex support flows and provide recommendations for process, policy, and product improvements
• Track and analyze key operational metrics to deeply understand the support ecosystem and help determine how to prioritize optimization efforts
• Work with cross-functional partners to improve the community support experience on our existing suite of products
• Partner with regional teams to assess the effectiveness of scaled solutions supporting Facebook’s global user base
• Use problem solving skills to identify and resolve large and complex business problems

• 2+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
• 2+ years of experience initiating and driving projects to completion with minimal guidance
• 2+ years of experience doing business process analysis
• Experience leading process improvement projects across a cross-functional landscape
• Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Economics or related field
• 1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
• Experience working with data visualization tools (e.g. Tableau)
• Experience adapting to a fast-paced, fast-changing environment, juggling multiple priorities and stakeholders
• Experience working in a technology company or consulting firm
• Experience creating business cases to gain project approval and prioritization

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].