BankProv Hiring for Payment Operations Manager Job at Amesbury, MA Full Time

BankProv is seeking a Payment Operations Manager for the Amesbury, MA location, working onsite or remotely! If you are looking for an extraordinary opportunity to join a forward-thinking organization with opportunities to learn and grow, look no further than BankProv. We are established business leaders who are curious, who embrace change, and who challenge ourselves to stretch beyond our comfort zones to create the future of banking. BankProv is looking for individuals interested in learning and growing with us, as we continue to expand our presence, both nationally and digitally.

Primary Responsibilities:

The Payment Operations Manager is responsible for the management of all daily payment processing activities for the bank. In addition to overseeing the day-to-day function, will also be responsible for compliance requirements, issues management, and incident assessment/root cause analysis/prevention. This leader will leverage their Payment Operations experience to support the implementation and expansion of Real Time Payments for BankProv and lead the Payment Operations processes and responsibilities for the new Payment type. The Payment Operations Manager will also support several products including but not limited to Remote Deposit Capture (RDC), Bill Pay, Lockbox and Commercial Vault services.

The responsibilities include, but are not limited to, the following:

• Manage payment operations including ACH, Wire, and RTP with internal and external partners
• Drive value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance
• Set direction for the teams, establish goal setting, process improvements, and staff planning
• Prior track record of successful implementation and follow-through in succession planning
• Execute both strategic and tactical efforts related to the development of new payment strategies
• Assist with managing and coordinating project tasks to meet scheduled deadlines for new payment and cash management customer implementations
• Build out dashboards, tools, and reporting to monitor and measure the effectiveness of BankProv’s payment products
• Utilize detailed analytics to troubleshoot and resolve payment issues
• Management of vendor relationships including capabilities assessment, selection, and conversion
• Identify continuous operational improvement opportunities and service efficiency initiatives

Required Skills/Experience:

• Bachelor’s Degree or comparable work-related experience
• Experience in managing Payment Operations and related control and risk management concepts
• Working knowledge of Payment clearing and processing networks (Wire, ACH, SWIFT, RTP, CARDS)
• Ability to manage competing priorities and projects
• Operational risk mitigation and issue management experience preferred
• Demonstrated experience interacting with and leading responses with Regulators preferred
• AAP preferred
• Ability to connect with our Core Values of Innovation, Empathy, Collaboration and Courage

Why should you apply?

• A strong culture based on our Core Values of Courage, Innovation, Collaboration and Empathy
• Comprehensive Benefits to protect you and your family
• Excellent growth and advancement opportunities
• 401(k) with a bank match of 100% up to 6% of an employee’s earnings
• Generous Vacation, Sick and Personal time off (don’t forget Bank Holidays!)
• Company Ownership through Employee Stock Ownership Plan
• Various wellness incentives

NO PHONE CALLS OR RECRUITERS PLEASE

BankProv is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your personal email address?

Work Location:

• One location

Work Remotely:

• No

Work Location: One location