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We are are looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as Operations General Manager. The position is part of our leadership team for Operations helping to shape our organization to usher our diverse and geographically dispersed field staff to success. You are responsible for identifying leaders, coaching and growing your team into a strong unit that can manage to KPIs and understand where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create an amazing owner, guest, and employee experiences.
What you’ll do
- Oversee operations for a portfolio of 20 homes.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain our standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all policies and procedures
- Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- Traveling between worksites is frequent and this person will need their own reliable transportation.
- Partner and assist your Business Development Representative when new units join the portfolio
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for your team when necessary
Skills you’ll need
- Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Professional in all forms of communications such as email, phone calls, video calls and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior hospitality experience a plus
- Adhere to all company policies and procedures
What you’ll get
- Health/dental/vision insurance
- Employer Sponsored & Voluntary Supplemental Benefits
- 401K retirement savings plan with immediate 100% company match on the first 5% you contribute
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you’ll need to be successful
- Great colleagues and culture
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
An offer of employment for this role will be contingent upon the successful completion of a background check
Job Types: Full-time, Part-time
Pay: $55.00 – $75.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Education:
- Bachelor’s (Preferred)
Work Location:
- One location
Work Remotely:
- Temporarily due to COVID-19
Work Location: One location
