Zillow Hiring for Global Operations Vendor Manager Job at Seattle, WA Full Time

About the team

The Global Business Services (GBS) program exists to deliver a centrally facilitated capability to evaluate, source, implement, and lead optimal service delivery models. The GBS approach is to balance dimensions of operational excellence, product, competitive advantage, customer experience, risk, cost, and alignment with ZG mission and values. GBS will facilitate the initial assessment, strategic design, sourcing, negotiations, implementation, and ongoing evaluation.

About the role

As a member of the GBS team, the GBS Vendor Engagement Manager will partner with operational leaders during AOP and other planning exercises to find opportunities and act as the point person to build and/or refine process flow documentation.

We will help define business objectives, identify waste and/or non-value add work in the processes, and recommend a service delivery model (i.e., Contract Labor, BPO / Outsourcing Services, Captive Service Center (CSC), Hybrid, etc.) to achieve business objectives.

We will collaborate with partner teams, including; Captive Service Center General Manager, Sourcing, Legal, Vendor Management, etc. to build and implement an optimum model by partnering with the GM to expand the capacity or capabilities of the CSC to support these business processes and/or identify BPO suppliers for the program, and lead ongoing relationships with existing outsourcing suppliers.

We will also provide oversight of BPO programs/portfolio and support multiple BPO practitioners and leaders across ZG’s network of suppliers by leading and monitoring BPO engagement, evaluating opportunities with new and existing vendor base.

You Will Get To:

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  Implement significant bodies of work evaluating and mapping processes and identifying quantitative / qualitative analysis needed to derive key insights and recognize improvement opportunities with little oversight

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  Find opportunities for improvements by following clear, coherent, and meticulous approach from problem statement to opportunity by applying operations problem solving methods

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  Use data analysis and extensive anecdotal feedback to assess the impact of new model on vendors, customers, and ZG

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  Maintain a cadence of proactive continuous improvement assessment

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  Builds credibility and trust with business partners and Senior Leaders to identify complexities and nuances of the business and its processes

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  Responsible for providing cross functional insight into engagements that require CSC involvement

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  Drive the vision, strategy and results around our efforts to engage vendors, thereby driving business growth and delivering results as define in the Statement of Work (SOW)

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  Drive contract negotiations and engagement of appropriate team members: Legal, Business Leaders, Captive Service Center leadership, Sourcing, FP&A, Workforce Management, Strategic Operations
  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $91,600.00 – $146,400.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

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  7+ years of vendor engagement/management experience in multifaceted business process outsourcing and nearshore/offshore service centers

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  Possess a sharp intuition for business and the ability to optimally lead and motivate teams individually and through others

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  Proven understanding of outsourcing service agreements and statements of work and effectively negotiated contracts

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  Are experienced in anticipating and making trade-offs, balancing business needs while building operational excellence

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  Are an effective verbal, visual, and written communicator

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  Have outstanding time management, organization, and prioritization skills

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  Have a strong sense of ownership and drive

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  Experience in organizational change management disciplines a plus

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  Excellent process mapping, process improvement, and problem-solving skills, with the demonstrated ability to apply statistical and data-driven processes such as Six Sigma, Lean, Kaizen, Design thinking, Agile Methodology, etc.

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  Bachelor’s degree or relevant work experience; MBA or Masters degree in Supply Chain Management highly desirable

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.