Office Automation Group, Inc. is a leader in the National IT/ Telecom/ Low Voltage Service Industry. We provide physical layer support and installations for National Chain Companies across the US. We are based in of San Jose, CA and over 20 years in the National Rollout industry supporting government and commercial projects. We are looking for a remote Low Voltage Project Manager.
As a Project Manager in our Low Voltage Construction division, your responsibilities will overseeing the day-to-day field operations, and bringing projects to a successful completion. You will assist in cultivating prospects for future LV projects by providing excellent customer service, maintaining quality assurance, and building financially successful projects.
Position Details/responsibilities…
· Manage business aspects for multiple projects running at the same time, ensuring financial targets are met while maintaining established quality standards and customer relationships.
· Set team up for success by ensuring labor, materials, budgeting, and production goals are met.
· Manage operations of teams to ensure efficiency and customer satisfaction
· Develops objectives and goals for future growth
· Project reporting
· Manage services standards within existing customer base to ensure customer satisfaction
· Streamline or develop new internal procedures and policies
· Prepare status and management reports for upper management
· Oversee new customer documentation and onboarding
· Responsible for customer account questions and renewals
· Contract Management
· Communicate between service and project teams to ensure customer satisfaction and proper service
· Management of service-related issues to ensure efficiency
· Ensure proper delivery of services and customer satisfaction
· Improve and maintain processes within Department
Requirements
· Bachelor’s Degree or 5 years of related project management experience specific to Low Voltage Security Systems (CCTV, access control, etc.) is required; additional experience with Audio Visual Systems is a plus.
· Hold a current PMP certificate/title
· Effective management/team building skills
· Large-scale commercial or multi-family residential new construction experience is preferred
· Experience with Access Control, Security Systems, Nurse Call Systems, Intercom Systems, AV, and Data Cabling a plus
· Strong Customer Service skills
· Problem Solving/conflict management experience
· Ability to multitask and manage several different issues simultaneously
· Business development skills a plus
· Strong Planning/Organizing capabilities
Job Type: Full-time
Pay: $50,000.00 – $70,000.00 per year
Schedule:
Education:
Experience:
Work Location: Remote
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