Lee Johnson Auto Family Hiring for Mazda Service Advisor Job at Seattle, WA Full Time

DUTIES & RESPONSIBILITIES:

The Service Writer is the primary liaison between the Service Department and its customers. Automotive Service Consultants are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. The primary duties and responsibilities of the Service Consultant include:

• Promptly greeting customers at their vehicle on the service drive.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time
• Monitoring the progress of each vehicle throughout the day and updating customers as needed
• Verifying the final invoice reconciles with the work performed on the repair order, Contacting the customer to advise of completion
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties as assigned by the Service Manager

QUALIFICATIONS:

At a minimum, the Service Consultant should have the following qualifications:

• Basic product knowledge
• Customer relation skills
• Service sales skills
• Communication skills in person, writing and over the telephone (ability to assist the customer in expressing all service needs and communicating those needs in a way that is acceptable to the customer and understandable to the Technicians)
• Basic business math skills

PERFORMANCE STANDARDS:

In addition to personal goals established during the annual performance reviews, this employee’s performance will be evaluated against the following performance standards:

• Personal customer satisfaction survey results are at, or above, district averages
• Personal sales are at, or above, established goals
• The Service Consultant’s work is kept neat, clean and presentable
• Punctuality in reporting to work

We Offer:

We have a very supportive and welcoming work environment. We are unlike any dealership you’ve ever experienced before. We genuinely care about our employees and their families, we want them to succeed in work and in life.

Our environment is an upbeat, fun and engaging where you can achieve your dreams and even be challenged to succeed beyond your expectations.

• As much training and support as you require to succeed.
• Service Advisor benefits package: medical, dental, vision, 401K with matching and paid vacation!
• Major Holidays off, Christmas, New Years, Easter, 4th of July, Thanksgiving.
• Opportunity for career growth for an RV Lot Attendant.

We are conducting interviews immediately. Apply today!

Lee Johnson has been in business since 1933, Family owned for 3 generations. Loved by the community. 9 different locations. Still growing, we promote from within. Chevrolet, Mazda, Kia, Used cars, Hyundai, RV center and East Side Auto Licensing. www.leejohnson.com. www.UMazda.com.

Job Type: Full-time

Pay: $6,000.00 – $10,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Supplemental Pay:

• Commission pay

Application Question(s):

• Must know CDK for dealerships.

Experience:

• Customer Service: 2 years (Required)
• Service Advisor: 1 year (Preferred)

Work Location: One location