JPMorgan Chase Bank, NA Hiring for Operations Team Manager Job at Wilmington, DE Full Time

As a Lending Operations Team Manager, you will supervise the daily operations of a Business/Consumer New Account Lending team of approximately 16 team members in a call center environment. In this role, this individual will be responsible for the following activities:

• Providing direct and professional feedback to the lenders relating to their loan quality and production
• Completing side by sides and decision reviews to assess lenders decision quality
• Minimizing risk to the bank while maximizing our ability to maintain profitable accountholders
• Managing to departmental service levels, production standards, and quality standard by analyzing daily MIS
• Handle escalated Customer calls
• Complete and manage to weekly/monthly production targets
• Review daily, weekly and monthly reports to ensure teams consistency
• Ability to plan and prioritize.
• Complete ad-hoc projects as needed

Additionally, this individual will help their manager to develop and implement strategies to improve loan quality by providing feedback regarding trends and making recommendations for revisions to credit policies and proposing ideas to close gaps on missed opportunities and/or process improvements.

• Leadership experience is required
• Prefer management experience
• Prefer lending or call center experience
• Prefer Experience / strong understanding of consumer and/or commercial lending involving credit reports or credit bureau analysis
• Excellent verbal and written communication skills
• Ability to provide coaching and talent development
• Ability to build strong partnerships
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
• Ability to work independently with a willingness to participate as a team member in a production environment
• Self-starter with strong initiative.
• College degree preferred

Hours of Operations are: Schedule can vary, department hours of operation are Monday – Friday 8 AM – 6 PM EST
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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans