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Job Description
JOB REQUISITION. HR Generalist – Solutions Center (Contract Talent). LOCATION. SAN RAMON. JOB DESCRIPTION. Robert Half Corporate Services is looking for an HR Generalist (Temporary) to join the HR Solution Center. As an HR Generalist-Solution Center, your specific responsibilities include: HR Service Center/Customer Service: Respond professionally and diplomatically with high energy and accuracy with a positive attitude, and in a timely manner, to new hire, current and former employee inquiries for information and changes to employee pay policies, benefits, stock, 401K and Deferred Compensation and general HR matters. Responds to escalated calls and inquiries referred by HR Business Partners regarding Leave of Absences; details from calls that could tie to internal investigations; reporting metrics; request to call back an employee as directed by the HRBP to walk the employee through basic benefits policy and handbook information. Must be a resourceful and creative problem solver. While things may go wrong, you should be looking forward to anticipate areas of concern or risk. When unanticipated issues come up at exactly the wrong time, as they tend to do, you should be world class at quickly and constructively working with members of the team and other departments to find solutions. The ability to jump in and help out. This is a “roll up your sleeves” position and you will need to understand our internal processes so you can help others effective do their jobs or resolve matters for former employees. Ensure compliance in all areas of inquiry and escalating issues appropriately. Perform a variety of daily human resources operation tasks and work with other departments to resolve matters. Take accountability for entire process from receipt of work to resolution and closure. Work under minimal supervision and follow established guidelines in an environment with competing priorities. Organize, manage, and execute a wide variety of HR services and/or processes related to the operations of the HR Solutions Center. Serve as primary point of contact to oversee the effective execution of HR Solutions Center services and specialized HR activities. Apply knowledge of human resources to all incoming questions related to benefits, compensation plans, and general HR matters Review of various factors and exercise sound judgment in developing solutions and recommendations. Utilize professional concepts to solve problems of moderate scope as well as escalated issues. Use discretion and sound judgment to communicate and escalate potential issues to the HR Compliance department managers. Represent Robert Half and the HR Department by exhibiting a calm, welcoming, and friendly presence for all new hires, employees, leaders and visitors. Develop working rapport with the HR community while demonstrating excellent communications skills to further strengthen the perception of the HR Solutions Center with a variety of stakeholders and constituents. Apply knowledge of program objectives as well as critical thinking and problem-solving skills to further develop the quality of consistency of services. • Knowledgeable of all aspects of HR functions and can explain and / or help employees with their requests or needs. Key point of contact to resolve incoming inquiries. Expectation is that all inquiries will either be resolved by this role or referred to an SME for specific, detailed situations that call for additional help. Records Management/ Policy Management: Subpoenas. Research and gather all data applicable to the subpoena. Work closely with Legal to determine any issues or challenges with subpoenas. Obtain appropriate signatures and return subpoena and subsequent information to requesting party. Respond to all requests on internal employee court orders and government agencies. Maintains a strict standard of confidentiality in handling Company sensitive information, reports, and correspondences. US Labor Law Posters – HR Policy Development – Misc. Duties: Research, develops, creates, interprets, implements and monitors processes drafted in support of the HR Solutions Center. Draft guidelines and answer books for all RH/Protiviti for the solutions center. Once drafted, responsible for ensuring these answer books are updated annually with any policy changes and/or benefits updates to ensure the most up-to-date answers are within the HR Solutions Center policy guidance answers. Reporting/Surveys: Produce and deliver reports on overall production results for the Solutions Center with respect to resolution times, total number of calls, and abandonment rate to management. Work with management team to determine process improvements. Annual Compliance Reminders and Diversity Reporting – Awareness Training and CA/CT Sexual Harassment Training: Answer and respond to all inquiries for the Employee Relations Hotline for complaints pertaining to discrimination, harassment and sexual harassment. Qualifications: Associates Degree Min Preferred but not required. Must possess 5+ years of HR experience in Leaves of Absence, verifications services, benefits. Strong communications, both written and oral, and strong customer service orientation. Can self-start and maintain a positive, upbeat and helpful attitude. Be a team player who strives for excellence. Flexibility with scheduling to cover North American time zones. Must have attention to detail. Call center experience preferred. Ability to adapt to a fast-paced, ever-changing environment where multi-tasking is a must while continuing to maintain a positive, constructive and professional demeanor. Basic MS Office skills with intermediate level experience with Excel, Word and PowerPoint and previous experience in HRMS systems. Excellent verbal and written communication skills. Strong organization skills and attention to detail. At Robert Half, there’s more to us than what we do. Learn about our values and what it’s like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video. Follow us on for Robert Half Corporate Services job openings and career and workplace news!. Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran. As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to for assistance. In your email please include the following: The specific accommodation requested to complete the employment application. The location(s) (city, state) to which you would like to apply. To apply: You may apply for this position by email or regular mail. Please send your cover letter and resume to: By email: . By mail: Corporate Staffing. Robert Half. 2613 Camino Ramon. San Ramon, CA 94. JOB LOCATION. CA SAN RAMON CORP. ADDITIONAL LOCATION.
