The Kraft Group Hiring for Network Operations Manager Job at Foxborough, MA Full Time

SUMMARY: The Network Operations Manager (NOM) will be responsible for managing the operations of our datacenter server and storage-based systems while identifying opportunities to gain efficiencies, cost savings and better business outcomes. The NOM is the primary POC as it relates to server and administrative architecture and support of all TKG companies, including but not limited to TKG (Gillette Stadium Campus Companies), RWG, RWCB and residential locations. The NOM is responsible for the on-going and continuous improvement of our life-cycle management process as it relates to server and DR center operations.

DUTIES AND RESPONSIBILITIES

• Lead and manage the IT Network Administration team including the selection, mentoring, training, feedback and performance evaluations, assigning and monitoring work quantity and quality, manage schedules for appropriate coverage of a 24 X7 operation.
• Focus on exemplary customer service to internal and external constituents.
• Architecture and engineering of Server Farms, Firewalls, Routers, and Switches.
• Administration of AD, Virtual and Remote Computing Functions.
• Maintain monthly security compliance and administrative functions of key systems.
• Maintenance and management of key network resources
• Coordination of third-party access to properly implement and maintain enterprise application sets.
• Monitor and analyze daily, weekly, monthly, and YTD reports and stats to report on progress, trends and develop business solutions.
• Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan and pricing.
• Communicate key performance indicators and opportunities with all levels of the organization.
• Create detailed documentation indicating system standards, necessities, operations, and protocols.
• Manage and support implementations, projects and on-going business and operational processes related to technology.
• Define and Manage Departments Best Practices
• Develops and maintains processes to ensure the availability, integrity and security of the networks.
• Installs and monitors hardware and software to ensure optimal network performance and function.
• Interfaces with vendor technical support to resolve issues with network and telephony equipment.
• Evaluates new technologies associated with area of responsibility.
• Designs, maintains and supports network infrastructure across all campuses.
• Installs, configures, maintains, and troubleshoots data network equipment, such as firewalls, routers, switches, wireless access points, and gateways.
• Designs, maintains and troubleshoots campus cable plants for the data and telephony networks. These cable plants include inter and intra-building fiber/copper cable, equipment rooms, and cable management systems.
• Analyze system functions and failures to isolate and define problem areas.
• Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.
• Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response
• Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken
• Provide on-site and telephonic technical services necessary to insure the continuing operation and optimization of the network

SUPERVISORY RESPONSIBILITIES

• Systems Administration Staff and functions
• 3rd party staff as needed

SKILLS AND QUALIFICATIONS

• Results and detailed oriented critical thinker
• Accountable self-starter with exceptional interpersonal and communication skills
• Minimum 5 to 7 years of experience in process solutions or analytics.
• Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience
• Effectively manage multiple priorities
• Outstanding demonstrated performance in preceding career path
• Bachelor Degree in Business or similar discipline with strong computer skills including : VMWare, Microsoft Server, Active Directory, Exchange and O365.

PHYSICAL DEMANDS

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• Fast paced office environment
• On-call availability

CERTIFICATES, LICENSES, REGISTRATIONS
Microsoft Certified Solutions Expert (MCSE)

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Foxborough, MA 02035: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Work Location: One location