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Auto req ID: 263878BR
Job Description
Location is flexible and can be based in one of the following locations: Plano, Texas; Purchase, New York; Chicago, Illinois. Learn more about PepsiCo’s flexible working arrangements here.
Step up to the biggest challenge of your career and realize your potential when your determination meets our dynamic culture!
The Service Enablement team supports PepsiCo’s Global Human Resources Operations in achieving its overall vision by supporting service delivery and related project execution. The Services Enablement team specifically brings critical expertise to accelerate the adoption of new processes and technologies, while facilitating connectivity and work across multiple entities. This includes Service Delivery Performance Management; Communications, Change Management and Capability Building; Continuous Improvement; and Process Design. In addition, the Service Enablement team is the Center of Excellence for Global Human Resources Operations to ensure access to the tools, capability and global view to support our own evolution.
As a Sr. Director of HR Ops Service Management, you will lead the team responsible for Global HR Operations’ Service Management, the operational engine that ensures the entire service delivery organization work towards achieving an excellent employee experience. Additionally, this team will build and implement the standards, frameworks and processes needed to support the transformation of the Global HR Operations function, including identifying meaningful metrics, assessing value and identifying actionable insights to drive continuous improvement. This role is pivotal to helping the global HR Operations team create, deliver and track value for users, HR leaders and business partners.
Accountabilities:
- Lead the team responsible for the development, implementation and ongoing improvement of standards and framework manage the performance of the service delivery teams (i.e., hubs and in-market services) and transformation
- Assign, coordinate and oversee monitoring of service delivery accountabilities and projects among internal and external entities, e.g., Global Business Services and Alight
- Oversee the establishment and maintenance of a framework of metrics based on the organization’s overall value proposition and user/business partner needs to both support excellent execution and predict/mitigate negative impacts
- Ensure the system, process and tools are in place for service delivery and are performing according to plan
- Support the development of a process for obtaining feedback, synthesizing with performance metrics, analyzing and identifying the highest-impact opportunities for improvement
- Review delivery performance metrics for gaps and failures, collaborate with stakeholders to determine root causes and assign projects/accountabilities for resolution
- Regularly report on performance metrics and insights to key stakeholders within Global HR Operations and business partners
- Solve complex problems and take a broad perspective to identify innovative solutions, e.g., identify cross-functional projects to drive improvement and liaise with partners in other areas of HR Operations to ensure development/improvement projects are initiated and progressing as required.
COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law
Compensation and Benefits
Expected salary range is $140,000-$210,000
Bonus based on performance and eligibility; target payout is 30% paid out annually and an additional target payout of 15% of annual salary is paid out over 3 years following the end of the performance period.
Long term incentive equity may be awarded based on eligibility and performance.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
Other benefits, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan
Locations: Plano, Texas; Purchase, New York; Chicago, Illinois
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Qualifications/Requirements
- Bachelor’s Degree
- 10+ years professional work experience in a large multi-national organization – HR service delivery experience is a must
Preferred Qualifications:
- Broad experience of HR processes and procedures
- Exceptional relationship and stakeholder management skills; proficient in partnering with diverse stakeholders to identify evolving requirements, and engage with both internal and external entities to create and deliver
- Complex project management/collaboration experience
- Experience leading a broad scope of accountabilities and a team with varying levels of experience
- At ease working in a dynamic, agile environment; excellent time management skills, with the ability to prioritize and multi-task, and lead under shifting priorities and deadlines in a fast-paced environment
- Demonstrate strong program oversight, project management capabilities and ability to anticipate risks/issues
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Relocation Eligible: Not Eligible for Relocation
Job Type: Regular
