Shipmonk Hiring for Sr. Regional Human Resources Manager Job at Dayton, NJ Full Time

Come make history in this newly created position, owning tactical and strategic workflow management, escalation management, performance management, training, and development for regional teams of Human Resources leaders supporting leadership and warehouse associates focused on delivering exceptional experiences for our team. This role will maintain a strong partnership with external key stakeholders and internal Site Leaders to resolve issues, identify gaps, and help to maintain HR standard work. This position will manage Regional HR Business Partners and HR Associates/Assistants delivering services to Warehouse Associates and site teams across the network. In addition, this position will lead strategic projects within the dedicated Region, leveraging resources from cross-functional teams to deliver results.

What you’ll do:

• Execution
• Design the right workforce strategy to meet long-term process targets
• Constant and consistent understanding of each site’s WH staffing needs on a weekly basis and attrition/retention issues and open hiring needs.
• Anticipates issues and influences action plans for developing business or operations site/region talent.
• Manage HR process workflow for a team of Human Resources Regional Business Partners and Associates supporting 100s of Associates in each warehouse location.
• Use expertise and judgment to determine the right stakeholders to inform decisions.
• Ensure that services are delivered to sites in a timely and defect-free manner – monitor against service level agreements and quality targets.
• Respond to and resolve all complex escalations for assigned team regions, identify trends between sites and create a communication plan. Establishes and analyze workflow data for total site and translate findings into process improvements

• *_

Coaching and Leadership_*

• Provide tracking and identification of “hot spots” within the organization as it relates to overall organizational effectiveness and health
• Defines and recommends actions in support of the positive employee relations strategies with the site leader
• Effectively hire and promote leaders through career growth plans and developing internal talent
• Sit on the leadership team of each site within the dedicated region and influence the organization’s strategic direction
• Execute training and upskilling within respective team
• Coach and performance manage HR BPs and Associates/Assistants on process excellence
• Establish and analyze workflow data and translate findings into additional training, as needed
• Standard-bearer of leadership principles and help to influence and build a leading culture aligned with ShipMonk

• *_

Relationship Management_*

• Provide Site leader’s insights in day-to-day operations
• Partner directly with key stakeholders for supported sites and build relationships with all leaders
• Be the first to address one-offs and/or process breakdown with dedicated Business leaders
• Be part of a team that actively seeks customer feedback to improve levels of service
• Works with senior leaders on strategic initiatives and work directly with all necessary teams/leaders to create solutions and assist in implementing them to the sites

• *_

Program/Project Management_*

• Act in partnership with other teams to prioritize and manage a portfolio of projects supporting dedicated business initiatives
• Lead the execution of projects, including leveraging both internal HR and external partner resources to deliver results against stated timelines
• Develop new projects and programs to further enable scale, efficiency, and a world-class Associate experience within the ShipMonk WH Network
• Maintain ongoing project management plans, risks, issues and help teams look around corners throughout the execution

What you’ll need:

• 10+ years of work experience in Site Ops HR, HR Shared Services or similar role
• Bachelor’s degrees from an accredited university
• Deep knowledge of HR processes and systems
• Advanced computer literacy (Microsoft Office Suite)
• Proven experience in analyzing, developing and applying productivity and quality metrics
• Experience in managing and leading HR decentralized teams within multiple locations
• Six Sigma and/or Lean certification preferred
• Excellent communication, strong organizational skills and very detailed oriented
• Traits that are not unique to this position, but necessary for ShipMonk leaders: Exhibit excellent judgment – Hire and develop great people. – Has relentlessly high standards – Thinks strategically, but stay on top of tactical execution – Expect and require innovation of her/his/their team – Thinks big and has conviction – Result-oriented – Has the innate ability to inspire passion in others

Job Type: Full-time