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Job Description
Job Title: Technical Service Specialist
Location: Charlotte, NC
Industry: IT
Terms: Full Time
Job Title Job Summary:
This position provides technical and application support, primarily on the phone, to system users and technicians.
Job Title Job Responsibilities:
· Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
· Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products.
· Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
· Recommends or performs minor remedial actions to correct problems
· Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
· Records all pertinent information received on product problems and complaints.
· Serves as a resource for other departments to request technical information and assistance regarding the assigned products
· Travels to perform service calls on problem equipment that local dental service technicians could not repair
· Works on special projects as assigned
· Performs other duties and assignments as requested to support the technical service function
Job Title Job Requirements:
· Some travel may be required for assistance with installations, escalations, and other support reasons
· Candidates must be able to lift to 50 lbs.
· Candidates must be willing to work overtime, if required, to meet required deadlines
Frequently Asked Questions:
- Benefits? Yes, provided by Experis / Yes, provided the client
- Remote? No
- Visa Sponsorship? Not offered
- Corp-to-Corp? Not eligible
How to Apply:
For immediate attention please apply online and send a text message or leave a voicemail for (Jessi Stancil) at ()
Experis is a global leader in IT professional resourcing, project solutions, and managed services specializing in Business Transformation, Enterprise Applications, Cloud and Infrastructure, Digital Workspace and Cyber Security. As digital transformation and acute skills shortages in tech continue unabated, Experis provides talent with the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. We can connect you to individuals with a specific skill set, manage capacity across a team, or deliver in-house technology experts to take your project to full delivery. Visit to learn more.
