Title: Workforce Planning Analyst
Duration: 3-6 months, Possible extension
Location: 100 percent remote
Standard Hours: – 8 or 9am to 4:30p or 5pm, Possible weekend coverage
JOB DESCRIPTION:
This position is responsible for monitoring Care Management Center (CMC) service levels, call center activity, and resources on a real time basis ensuring service performance goals are consistently achieved. This position will work closely with the leadership of the call center teams on optimization of Automatic Call Distributor (ACD) capabilities, staffing and scheduling and performance reporting.
Requirements:
Job Types: Full-time, Contract
Salary: $25.00 – $30.00 per hour
Schedule:
Experience:
Work Location: Remote
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