Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
Under the general direction of the Program Manager of the Consumer Affairs Branch (CAB), the Staff Services Manager II (SSM II) is responsible for planning, organizing and directing the activities of the Consumer Affairs Branch (CAB) Quality Assurance Unit as well planning and directing the development of CAB training programs. This includes the review of analytical studies and surveys, formulations for procedures, policies and program alternatives, strategic planning and administrative functions such as budget control and contract management for CAB. The SSM II will identify emerging consumer issues and recommend policies or changes to existing regulations affecting consumer programs. The SSM II also will have direct communication with utility representatives regarding consumer issues.
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You will find additional information about the job in the Duty Statement.
Working Conditions
This is a statewide recruitment. This position can be filled in the following locations: San Francisco, Sacramento, or Los Angeles.
Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR
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