The Dialer System Administrator is responsible for overseeing the real-time performance of the selected Department Call Center and its interactions with internal departments, as well as vendor support. This position requires in-depth knowledge of the servicing platforms both from a Telecom and IT perspective. Real time monitoring of service levels and reacting to call flow changes are vital to achieving key performance indicators as outlined Departments servicing guidelines. In addition, this position is responsible for developing new tools, automating manual processes, and recognizing process improvements to be used by the selected Department Call Center team members.
Primary duties include of the Dialer System Administrator include, but are not limited to, the following:
Experience and requirements for the Dialer System Administrator:
Dialer System Administrator compensation:
$40,000-$60,000
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year
Benefits:
Schedule:
Experience:
Work Location:
Work Remotely:
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