AbbVie Hiring For Manager, Customer Logistics Us Domestic Operations at Madison, NJ, United States Full Time

Manager, Customer Logistics US Domestic Operations The Customer logistics Manager US Domestic Operations is responsible for ensuring the efficiency of delivering AbbVie products to US affiliate customers and AbbVie patients within the United States region while meeting or exceeding all service requirements, quality and regulatory standards, and operational objectives. The role will oversee distribution activities in the US to ensure that customer requirements are consistently satisfied while complying with AbbVie policies and achieving performance targets related to inventory efficiency, on-time delivery and quality/completeness. To accomplish these core objectives, this role is responsible for day-to-day oversight and management of the Logistics provider(s) handling product for AbbVie while aligning distribution processes and policies with those of functional partners at the affiliate. Responsibilities:

• Responsible for managing the execution, direction, and coordination of logistics activities supporting the US commercial strategy.Design the optimal distribution model for the US market assuring AbbVie product cycle is fulfilling patients and customer requirements.

• Responsible and manage broad based complex supply chain optimization initiatives designed to respond to the requirements of AbbViexe2x80x99 s customers, within the US affiliate, and to do so in the most cost effective way possible.

• Responsible for collaborative logistics projects with main wholesalers and key clients and Support the US Commercial team assuring optimal service levels to customers as well as leading logistics projects to accomplish commercial strategies. Additionally connecting and building partnership with National Trade executives in order to support specific key account strategies, wholesaler needs and drive efficiencies

• Oversee day-to-day operations of logistics partners supporting AbbVie and ensure they comply with AbbVie business rules (e.g., Good Distribution Practices including temperature control/cold chain, inventory adjustments, periodic inventory audits, serialization ing, good transportation practices)

• Coordinate onboarding of new logistics partners(e.g., systems integration, scenario testing, process and policy training, Service Level Agreement reviews) as well as monitoring and providing feedback on logistics partners performance (e.g., on-time delivery, inventory accuracy, in full, complaints).

• Responsible for operational business continuity planning and subject matter expert supporting risk management for US distribution operations. Must assure product in delivered on time, in full and in perfect conditions to each of our customers and patients.

• Responsible for supplier relationship management & governance with main logistics partners including monthly business reviews and quarterly business reviews assuring main logistics providers are keeping their service levels at the best cost.

• Support Customer Service, commercial team and trade executives in responding to requests or complaints from internal and external customers

• Establish annual operating budget and measure financial performance with logistics partners in accordance with Distribution and Logistics Center of Excellence (COE) and operations Finance guidelines.

• Ensure on a monthly basis that targets for established key performance indicators are met for Warehousing and Distribution operations, as well as being responsible for the AbbVie main logistics metrics.

• Requirements:
  • Bachelor’s degree, preferably in business or supply chain related field. MBA degree is beneficial.
  • A minimum of 8-10 years of experience in logistics planning, distribution operations, transportation operations and project management experience.
  • Needs to possess a broad business perspective, knowledge and understanding of supply chain and logistics processes. A history of delivering transportation solution through and managing the performance of Third Party Logistics Providers. Experience with 4PL’s ins a plus.
  • Highly developed interpersonal skills and effective written and spoken communication skills are absolutely critical. Fluency in English is required (other regional languages a plus).
  • Proven leadership ability especially when leading employees that through other organizations.
  • Must have strong strategy development and planning skills couples with necessary knowledge of logistics network design, strategic modeling, and supply chain operations. Issue identification and strong problem analysis and solution development skills are required. Exceptional workload management and organizational skills are required.
  • Experience working across geographies, including an international ing structure and international team membership/leadership is very helpful.
  • Demonstrated team player mindset and ability to work in across cultural work environment.
  • Proficiency with common software tools (MS Project, Powerpoint, MS word, Excel) and techniques (plans, schedules, presentations). Strong knowledge of financial systems and tools.

  xe2x80xa2International or local regulatory/ QA knowledge is desirable

AbbVie is an equal opportunity employer including disability/vets. It is AbbViexe2x80x99s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a personxe2x80x99s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.