Inogen, Inc Hiring for Operations Processes Manager Virtual Hiring Event Job at Plano, TX Full Time

Job Summary:

The Operations Processes Manager will work closely with our R&D and Operations teams to streamline and implement alignment and priorities on cross-functional projects. In this role, the Operational Processes Manager will be a liaison resource supporting Inogen’s business stakeholders to support a series of transformation workstreams to deliver value and process optimization between the R&D and Operations teams. The Operations Processes Manager will participate in end-to-end activities related to implementation planning including project management, issue management, communication, and change management to ensure timely completion of projects.

Responsibilities (Specific tasks, duties, essential functions of the job)

• Lead cross-functional projects to successful execution in partnership with R&D, Operations, and other functions.
• Partner with Operations and R&D to drive alignment around priorities, identify and implement processes to help streamline and eliminate waste.
• Document the R&D and Operations processes and identify ways to improve existing pain points based on process optimization, technology, change management, or communication.
• Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management to ensure timely completion of projects.
• Understand the R&D and Operations business process and assist in identifying opportunities for improvement.
• Produce and manage workflow mapping (macro and micro flowcharts) and end to end process mapping.
• Analyze requirements, estimate costs, examine existing and new systems for improvement, report common issues, evaluate performance, and recommend improvements to policies and procedures.
• Participate in requirement gathering workshops and document functional business requirements, process flow diagrams, and business cases.
• Create processes (SOPs) and teach others how to use/run them.
• Support multiple projects concurrently. Prioritize and accomplish estimated project timelines with project manager.
• Participate and influence cross-functional projects across multiple cross teams to support project delivery.
• Work with stakeholders and propose/evaluate solutions for business issues and identify solutions that meet the business requirements.
• Maintain collaborative relationships with external vendors to achieve project & company goals.
• Translate recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies.
• Participate in the evolution of team best practices, standards, and policies.
• Assist in business process initiatives and continuous improvement efforts.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to work autonomously in most situations with only general guidance and reliance on Corporate Lean Standards.
• Knowledge of and demonstrated ability to integrate safety, ergonomics, 5S, and other critical business requirements and techniques within CI/lean and practices.
• Ability to work independently and be self-motivated in initiating and managing communication with varied level of authority.
• Ability to effectively prioritize and execute tasks in a high-pressure environment and must be able to manage multiple requests at the same time.
• Strong project management skills including ability to multitask, prioritize, make decisions, set, and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.
• Excellent oral and written communication skills.
• Ability to work cross-functionally to engage and influence key business stakeholders to fulfill requirements impacting various systems in use.
• Ability to perform under pressure and handle a demanding workload.
• Strong relationship building and interpersonal skills.

Qualifications (Experience and Education)

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required.
• 10+ years of demonstrated, qualified lean experience in a leadership role, required.
• 2 – 3 years of experience managing CI/Lean initiatives in a multi-site, multi-division situation and/or larger, more complex operation, required.
• Celonis Process Mining experience, required.
• Brownfield lean transformation experience or equivalent transformation experience, required.
• Lean certification from a recognized independent technical organization, preferred. Bronze certification from AME/SME or the ability to certify within 6 months in role, preferred.
• In depth knowledge, demonstrated understanding, and demonstrated application of various lean tools such as: Toyota Production System and methodologies, A3 Development and Management, Process Flow Mapping, Value Stream Mapping, 5S/Visual Factory, TPM, QCO-SMED, Standard Work, Process Problem Solving, Built In Quality, Just In Time, Kaizen/Continuous Improvement, Hoshin Kanri – SDP X Matrix, and Lean ROI, required.
• Strong business and technical analytical skills required, including a thorough understanding of how to interpret business needs and translate them into technical and operational requirements.
• Experience using value stream mapping, Agile, Waterfall, DMAIC/Six Sigma/Lean, preferred.
• PMP certification, preferred.
• Advanced knowledge/proficiency in Microsoft Office, required.
• A combination of training, education, and experience that is equivalent to the qualifications listed above and provides the required knowledge, skills, and abilities.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.