ACCESS Hiring for People Operations Manager at Dearborn, MI Full Time

Job Title: Manager, People Operations

Job Status: Full-time

**COVID-19 VACCINATIONS: ACCESS requires all newly hired employees in certain departments/programs (except those with bona fide medical and religious exemptions) to provide proof of up-to-date vaccination against COVID-19 before beginning employment.**

Job Summary: Under general supervision, the Manager of People Operations is responsible for cultivating ACCESS’ employer brand as a great place to work, and leading initiatives to improve employee performance and experience. The employee tracks ACCESS’ people metrics and using that data proactively to help ACCESS staff be productive and engaged at all points of the employee lifecycle. The employee works with interdepartmental teams to develop strategies that promote better employee recruitment, engagement, performance, efficiency, development, retention, and customer service.

Essential Duties and Responsibilities:
Together with the ACCESS leadership team, responsible for the development and execution of organization’s excellent talent strategies encompassing employee recruitment, engagement, performance, efficiency, development, retention, and customer strategies

Create a sustainable employer brand as a great place to work from the inside out in order to attract, hire, and retain top talent

Work with ACCESS leadership team to create a high-performance culture, including developing staff productivity and performance benchmarks

Collect and measure relevant people metrics, including productivity and performance, time to hire, engagement, satisfaction and develop action plans accordingly

Develop internal advisory committee to help inform initiatives to improve and maintain ACCESS’ organizational culture and ways to make ACCESS a great place to work

Design and implement employee development initiatives including training, mentorship, and career planning programs

Support ACCESS-wide continuous improvement processes, including facilitating Quality Improvement Steering Committee

Support organizational capacity building and evaluation and learning efforts through a human resources lens

Support leadership in developing organizational structures

Ensure that HR practices are established and function with an equity and inclusion lens while serving business priorities

Administer ACCESS performance management system including 60-day reviews, annual appraisals, and other performance initiatives

Coach and support supervisors on handling employee performance issues

Support Director of Human Resources on employee relations and performance issues and progressive discipline

Conduct stay and exit interviews with employees to understand employee experience and address any issues

Modernize and improve efficiency and effectiveness of HR systems

Think strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organization

Support the planning and execution of ACCESS events

Maintain compliance with various annual government reporting requirements

Maintain currency in employment and benefit laws and other HR related matters

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker’s Compensation

Advanced concepts, principles and practices of federal and state employment laws and practices

Skill in:
Excellent oral and written communication skills

Excellent interpersonal skills

Project management

Critical thinking and problem resolution

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:
Communicate effectively, both orally and in writing

Gather information, identify linkages and trends and apply findings to assignments

Interpret and apply policies and identify and recommend changes as appropriate

Partner with other functional areas to accomplish objectives

Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes

Attend to detail, while maintaining a “big picture” orientation

Organize and prioritize multiple tasks and meet deadlines

Work independently as well as collaboratively within a team environment

Handle stressful situations and provide a high level of customer service in a calm and professional manner

Establish and maintain effective working relationships both within the organization and with external partners, specifically community partners

Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor’s degree

Master’s degree preferred

Required Disciplines:
Human Resources, Public Administration, Business Administration or related field

~and~

At least four years of experience in human resources and/or operations, preferably in a nonprofit setting, with experience leading recruiting, performance management, and employee engagement initiatives.

Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
PHR or SHRM-CP preferred

Working Conditions:
Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel up to 15%

Working Environment: Climate controlled office