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- Tier One Technologies is seeking a Telecom Support Specialist II to overseeing the installation of telecommunications equipment that can be found in the complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems. This on-site position will be located in Washington, DC.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- The enforced dress code is business casual.
- The tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and/or designated Project Leads.
- Support a Cisco centric WAN, LAN, and WLAN environment that includes routers, switches, wireless controllers, light weight access points (LWAP) and perform IPT Phone device management (setup/moves).
- Perform remote monitoring and management of system alerts and notifications.
- Monitor system for trouble areas and proactively resolve and document root cause.
- Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
- Make use of enterprise monitoring tools (Solar Winds and Splunk).
- Function as a point of escalation for operational entities regarding regular or complex issues.
- Work on daily service tickets while engaged on moves/set-ups.
- Provide Inventories and prioritizes network and equipment repairs.
- Support established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
- Verify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
- Document network by recording configuration diagrams and programming.
- Analyze network performance and prepare and present reports based on that analysis.
- Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
- Initiate moves and/or setup as required/requested.
- Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner.
- 2-5 years of experience in system engineering, software development, or related field.
- Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
- Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
- Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred NPS and/or ISE).
- CCNA certification is a plus.
- Prior Telecom experience supporting Cisco and/or Aruba monitoring platforms is a plus.
- Excellent communication skills.
- Ability to obtain Public Trust Clearance.
- Candidate must be a US Citizen or Permanent Status Green Card holder.
- Candidate must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
