Adit Hiring for Onboarding Project Coordinator at Remote Full Time

Our Mission

Adit is a SaaS and Marketing company that specializes in accelerating practice growth in the medical industry. The Adit platform helps providers with centralizing communication, streamlining practice operations, acquiring new patients, and increasing production.

Adit has grown from a small team to a global workforce of 300 plus driven individuals who are committed to scaling brilliantly. As we move into our next phase of growth, we’re looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company’s mission and long-term goals.

Adit’s is seeking an Onboarding Project Coordinator who will be responsible for building and maintaining client relationships to ensure client retention and success.

This individual must possess a client-first attitude combined with an understanding of project management to ensure that all client expectations are properly managed, documented, met and communicated. The right individual for this position is definitely tech-savvy and comfortable working with a range of different software apps and technical complexities.

Our Onboarding Project Coordinators are a vital component to the overall client experience. They are team players who are strategic problem solvers, proactive, organized, and detail-oriented. The ability to multitask in a diverse and fast-paced environment is a must in this exciting role.

Essential Duties & Responsibilities of the Onboarding Project Coordinator:

• Coordinate all activities and resources for all onboarding projects across all Adit services & solutions: Website development (content, images, information etc…) Marketing software configuration, training and automation
• Manage the end-to-end onboarding for new clients.
• Track and own onboarding metrics, client satisfaction, response times and project/task completion in project management software, CRM and case management systems
• Provide client support through various methods including; phone calls, emails, chat, meetings, etc…
• Serve as subject matter expert (SME) regarding onboarding processes, workflows, timelines and best practices.
• Maintain and improve all Adit onboarding project resource documents while consistently analyzing and improving new and existing client onboarding processes and procedures
• Ensure client retention and satisfaction while actively monitoring project and client health metrics
• Assist and drive problem resolution associated with onboarding projects and escalating to other internal stakeholders as applicable
• Serve as a professional role model to other employees by exemplifying company values and conducting job duties in a professional and confidential manner
• Ensure sure clients are 100% satisfied!

Experience:

• Fresh College Grads Welcomed!
• Bonus: 1-3 years of client-facing experience in a SaaS and/or Professional Services Software based organization
• Bonus: 1-3 years of project management experience
• Required: Demonstrates experience learning new technologies and solutions
• Shows outstanding communication skills (written and non-written).
• Able to write and speak clearly, navigate difficult conversations and easily communicate next steps.
• High degree of comfort with technology and CRM systems required
• Experience in a fast-paced, multi-tasking environment
• Preferred Experience with website development coordination and In-depth knowledge of SEO and PPC

We welcome fresh college grads to apply for the Onboarding Project Coordinator position as well. When you apply for the Onboarding Project Coordinator position, please include the word “pozative” at the top of your cover letter so that we know you have read this job posting and are not spamming your resume.

To learn more, visit Adit.com

Adit is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

Supplemental Pay:

Education:

Work Location: Remote