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Aequor Technologies manages the Help Desk & IT support for major pharmaceutical clients in the Boston-Waltham, MA area.
We are seeking a (Sr.) IT Support Specialist / IT Administrator.
to provide the following services
Specific duties include but not limited to:
Deskside Support
Desktop hardware, OS, application management, Windows Defender ATP.
Network troubleshooting, MDF/IDF Patch cabling, Cisco Meraki, coordinating with ISP for diagnosis and resolution.
Level 1 and 2 support for printers, Interface with managed service vendor for printer
Mobile Email setup and configuration, sync troubleshooting and resolution.
Desktop installations/applications
Setup desks with desktop hardware, Moves, adds and changes, Configure/deploy new PCs, Box and ship equipment as needed, Coordinate with hardware vendor to arrange timely shipments
Maintain and manage local inventory and applications inventory and reporting
Maintain inventory of Desktops, peripherals, servers network and security equipment.
Yealink Conference Equipment & 6 Rooms with Tablet, Windows based Controller, Webcam & TV
Service Desk JD (Desired Azure and Share Point)
Handle incidents/requests via Email, Phone, Web, and Chat channels
Service Management & Ticketing System to monitor and manage queues
Email Clients, Office365, Browsers, Teams, Adobe, VPN, virtual desktops & standard SW – user access, updates, troubleshoot
Infrastructure Monitoring
Backup all O365 services using Backupify and Restore files as requested
Create mailboxes and Distribution lists, Remove or archive mailboxes, Modify distribution lists, Basic Teams sites and access
Identity management and access control file/folder permissions
Security Compliance report Azure, MDM, Network, Vulnerability, Breach reports, Patch management reports.
SharePoint L1/L2/L3 Support
Infrastructure Support (Emphasis on Share Point and Azure)
Create/modify/test/manage/retire Intune GPOs and Win10 Policies for new builds, Privileged Identity Management
Monitor and remediate compliance issues and Packaging/Testing/Distributing application packages
Monitor and Manage from Issue Tracking Tool.
AD Mgmt. Setup SSO (Azure) for new Apps
Troubleshooting and remediations Cloud or Server-Based Application
Security and distribution group management
Server and Network troubleshooting, Cisco Umbrella Security Monitoring and reporting.
Azure File Share, Roles/Access management and Services Monitoring and reporting
Security Sentinel maintenance and management, Firewall management
Setup & manage Queues & print servers in Azure
Azure-VDI installations or applications installed on Windows VDI
Minimum Education/experience:
Some degree or experience in a scientific discipline, engineering, or mathematics.
Support function experience within Pharmaceutical or scientific environment.
Minimum of 5 years of IT support experience within an industry.
Customer Service experience
