Agero, Inc Hiring for Senior Manager, Special Investigations at Medford, MA Full Time

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Role Description and Mission:

Sr. Manager, Special Investigations, Agero Legal Department. This position will have the primary responsibility for conducting investigations and reviews of noncompliance issues with the network of independent towing and roadside companies that are hired by Agero. The position would also work with other industry participants to advocate for legislative solutions for Agero’s accident management and towing solutions.

Key Outcomes and Responsibilities:

• Establish the standard operating procedures for investigations
• Establish and manage the strategic partnership with the National Insurance Crime Bureau (NICB)
• Establish and manage relationships with government affairs offices at insurance clients
• Maintain ongoing engagement with the SIU teams at insurance clients
• Conducting extensive and confidential investigations of vendors with suspicious activities.
• Collaborate with internal colleagues with investigations.
• Analyzing documentation, such as victim testimonies and financial and transactional records, to determine if and how the improper activity occurred.
• Writing in-depth reports on your findings and presenting them to management.
• Develop and document information on any investigation, file review, audit, training assignment, consulting engagement, or other project, as directed, by writing clear and concise reports, memos, and letters
• Liaising with victims of fraud, law enforcement, clients, and court officials when a civil or criminal case is ongoing.
• Testifying and providing statements on behalf of the company in civil or criminal proceedings.
• Have working knowledge and understanding of anti-fraud laws, insurance regulations, and compliance rules and standards.
• Independently outline approaches for assignment objectives and appropriately document and communicate with clients and internal colleagues.

Skills, Education and Experience:

• Formal Education and Certifications Required:
• A Bachelor’s Degree in criminal justice or related field and 4 years demonstrated experience conducting complex investigations (auto insurance experience is preferred).
• Experience discussing investigative findings, making recommendations to, and collaborating with clients, external attorneys, investigators, departments of insurance fraud divisions, and law enforcement authorities.
• Experience in working within a corporate legal department setting.
• Strong interpersonal skills, including significant interviewing experience; strong leadership skills, ability to work independently, ability to work collaboratively with one or more internal teams.
• Experience using data analytics tools to find and analyze fraud.
• Experience conducting internal investigations and managing investigations involving sensitive information.

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage – ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero’s privacy policy click the link: https://www.agero.com/privacy.

• Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]