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Full Job Description
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Job Description:
The Centralized Employee Relations Manager is responsible for strategically leading people, processes and relationships that support the Human Resource Centralized Employee Relations Team (CERT). This role leads a team that collaborates and consults with employees and leaders on employee relations issues and concerns to ensure consistency with processes; provides insights, recommendations, and implements strategies that include best practices, analyzing trends through rigorous measurement; influences change based on results; and provides leadership education in collaboration with Human Resource business partners and company leadership.
Key Responsibilities:
Develops, implements, and manages processes, products, and services that support strategic and business direction, having a long-term impact on achieving business goals
Leads projects to deliver recommended strategic courses of action
Provides leadership with the customer experience in mind, taking initiative in identifying opportunities for individual, team and company improvement
Supports and leads teams in change management efforts, explaining strategic change and gaining acceptance
Develops and maintains client relationships for individual team processes
Provides project status and reporting metrics to Business Partners and Leadership
Analyzes, interprets, and provides key and complex communication, written and orally, both internally and externally to team, senior management, clients, and outside groups
Facilitates collaborative effort among team members, providing support in removing barriers and identifying resource opportunities for the team
Coaches, develops, and trains employees, leading the team to solve complex issues (for employees A-Officer)
Creates and leads a team to handle Employee Agent concerns (including National General retail employees)
Leads other special projects and presentations for CERT
Supervisory Responsibilities:
This job does have supervisory duties.
Education and Experience:
Bachelor’s Degree or equivalent experience
7 or more years of related experience
Certificates, Licenses, Registrations:
None
Functional Skills:
Ability to think strategically
Strong leadership skills
Ability to build effective internal and external relationships
Strong interpersonal skills
Strong project management skills
Advanced communication skills
Advanced teamwork and collaboration skills
Ability to read, analyze, and interpret data to make future state recommendations
Advanced knowledge and understanding of business unit operations including HR and company policies and procedures, Agent contracts, and familiarity with federal and state laws and regulations
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $100,400.00-$125,000.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life – including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
