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IT/Software

Alpha Silicon Hiring for Java Developer- Production Support (Full Time) – Urgent Hiring at Remote Full Time

Advise Tier 1 Support to aid them in resolving their merchant issues

Escalation for issues flagged by Tier 1 Support

Resolution of client high priority issues without business impact, within clients SLA timeframe

Resolution of support cases raised from monitoring tool alerts

Escalate unresolved issues to Development engineers

Support Product and Sales teams requests to implement merchant and product change requests

Assist with knowledge share workshops

Maintain accurate information of merchant and product configuration, test new product configurations, and create knowledge base guides

Provide advanced technical troubleshooting and analysis methods

Seek for known solutions to the more complex issues

Proactive design of solutions and automation of repetitive support tasks

Perform other duties and/or special projects as assigned

Job Type: Full-time

Salary: $68,000.00 – $70,000.00 per year

Schedule:

Experience:

  • Customer service: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 (951) 541-0435

Job Overview

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  • Job Title: Alpha Silicon Hiring for Java Developer- Production Support (Full Time) – Urgent Hiring at Remote
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